Senior Site Reliability Engineer

Summary

Join Superhuman, a company building the productivity platform of the future, as a Senior Site Reliability Engineer (SRE) / DevOps Engineer. This dual role combines SRE responsibilities (60%) ensuring system availability and performance with DevOps practices (40%) focusing on automation and CI/CD. You will collaborate with software engineers, design scalable systems, monitor service health, and implement disaster recovery plans. The ideal candidate possesses 6+ years of experience in SRE or DevOps, strong cloud platform proficiency, and expertise in various tools and technologies. Superhuman offers a competitive salary ($160,000 - $185,000), comprehensive benefits including health insurance, 401k matching, generous PTO, and professional development opportunities. We are open to candidates in the US, Canada, or Latin America.

Requirements

• 6+ years of experience in SRE, DevOps, or systems engineering roles
• Proven experience managing high-availability, mission-critical systems
• Strong proficiency with cloud platforms (GCP, AWS, or Azure)
• Hands-on experience with containers and orchestration tools (Docker, Kubernetes)
• Expertise in monitoring, logging, and alerting tools (e.g., Metabase, Datadog, Prometheus, Grafana, etc)
• Proficiency in scripting/programming languages (Python, Go, Bash, etc.)
• Knowledge of database management systems (SQL/NoSQL)
• Strong knowledge of networking, security, and distributed systems
• Experience with Infrastructure as Code (Terraform, Ansible, Chef, or Puppet)
• Familiarity with version control systems (Git) and CI/CD pipelines (Jenkins, GitLab CI, etc.)
• Strong communication skills and ability to work collaboratively across teams
• Problem-solving mindset with a focus on root cause analysis
• Proactive, self-driven, and able to handle high-pressure environments

Responsibilities

• Collaborate with software engineers to design scalable, fault-tolerant systems and services. Help smoothly integrate AI-solutions into existing architectures, ensuring that AI models, frameworks, and tools work efficiently within a broader system without causing disruptions
• Proactively monitor service health, availability, and performance using monitoring tools like Metabase, Datadog, Prometheus, Grafana, etc
• Establish SLAs, SLOs, and SLIs for key services and ensure alignment with business goals
• Respond to and troubleshoot production issues, ensuring quick resolution and minimal downtime
• Conduct post-incident reviews to ensure continuous learning and improvement
• Perform capacity planning and scaling activities to ensure system resilience during traffic spikes or unexpected failures
• Automate repetitive tasks to enhance efficiency (e.g., provisioning, monitoring, and alerting)
• Implement self-healing mechanisms to reduce manual intervention
• Continuously analyze system performance, identify bottlenecks, and work with teams to optimize applications and infrastructure
• Design and implement disaster recovery plans and high availability strategies
• Test failover mechanisms and backups regularly
• Collaborate with our security team to ensure infrastructure adheres to best practices and compliance requirements
• Implement and manage security monitoring, patching, and auditing for critical services
• Build, maintain, and enhance CI/CD pipelines using tools like Jenkins, GitLab CI, CircleCI, or similar
• Ensure smooth and efficient deployment processes, enabling fast and reliable delivery of code changes to production
• Manage and automate infrastructure provisioning and configuration using tools like Terraform
• Work on containerization solutions using Docker and orchestration with Kubernetes
• Work closely with development teams to ensure best practices in deployment and release processes
• Champion DevOps culture by mentoring and guiding other engineers in the use of tools and best practices

Benefits

• Medical, dental, and vision insurance: 100% coverage for you and 75% coverage for all your dependents
• Voluntary insurance: short-term disability, long-term disability, and life insurance
• 401(k) plan (we match 75 cents per dollar, up to 4% of your salary)
• Free access to Northstar, a financial wellness platform that provides financial advisors + personal finance tools
• Enjoy our generous and flexible Paid Time Off (PTO) policy, with our amazing team members taking an average of 20 days per year
• 13 additional company holidays, plus your own Care Days, Flexible Holidays, and a company-wide Winter Break
• Generous parental, caregiver, healthcare, and compassionate leave policies
• $3000 per year towards your professional development
• Free access to Calm and Aaptive
• Allyship education program to help build your best self
• Custom MacBook Pro
• $1000 budget for workstation setup
• $260/month for your lunches, groceries, or whatever nutrition you need to stay fueled up!
• Flexible spending accounts for commuter costs, dependent care, and healthcare expenses