Senior Site Reliability Engineer II

Summary

Join Braze as a Site Reliability Engineer and ensure the smooth operation of internal services and platforms. You will partner with engineering teams to architect scalable and reliable products, debug issues, and develop infrastructure using technologies like Chef, Terraform, and Kubernetes. Responsibilities include creating deployment pipelines, managing incidents, and improving automation. This role requires 3+ years of experience in a relevant field, strong programming skills (Ruby and/or Go preferred), and familiarity with Linux, Docker, Kubernetes, and various data technologies. Braze offers competitive compensation, benefits including equity, retirement plans, flexible PTO, comprehensive health plans, parental leave, and professional development opportunities.

Requirements

• 3+ years of experience as a Software, DevOps, or Site Reliability Engineer
• You think about systems - interfaces, boundaries, edge cases, failure modes, behaviors, specific implementations
• Have an urge to collaborate, document, and deliver quickly
• Collaborating across the global remote teams, often working asynchronously
• Document everything so you don't need to learn the same thing (or plan the same work) twice
• Delivering fast to delight our customers– even internal ones
• Have an enthusiastic, go-for-it attitude. When you see something broken, you can't help but fix it
• Have a desire to solve everyday challenges facing software engineers and automate their toil away
• Have an excellent ability to manage multiple tasks and expectations at once
• Know your way around Linux and Unix Shell
• Have strong programming skills - Ruby and/or Go preferred
• Have experience with Docker, Kubernetes, Terraform, or similar IaC technologies
• Have experience with MongoDB, Redis, Kafka, Postgres, or similar data technologies

Responsibilities

• Partner with Braze’s engineering teams on: Architecting products to effectively utilize infrastructure platforms in a scalable, reliable manner
• Partner with Braze’s engineering teams on: Debugging reliability and scalability issues across all stack layers, including the products built using our infrastructure platforms
• Partner with Braze’s engineering teams on: Make monitoring and alerting alerts on symptoms and not on outages
• Partner with Braze’s engineering teams on: Ensure that Braze meets our strict enterprise-grade SLAs with customers
• Develop Braze’s internal platform infrastructure: Create Infrastructure as code using Chef, Terraform, and Kubernetes
• Develop Braze’s internal platform infrastructure: Develop deployment pipelines for applications in multiple languages using Docker, Kubernetes, etc
• Develop Braze’s internal platform infrastructure: Provide centralized/common tooling, services, and automation frameworks that are critical for scaling operations, capacity management, reducing operational pain, and improving the day-to-day workflow of Braze’s engineering teams
• Manage incidents: Be on a PagerDuty rotation to respond to availability incidents and provide support for other engineers
• Manage incidents: Use your on-call shift to prevent incidents from ever happening
• Manage incidents: Retrospect everything that happens to turn lessons into system improvements/changes, automation, etc

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
• Community engagement opportunities throughout the year, including an annual company-wide Volunteer Week
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®