Senior Site Reliability Engineer II

Summary

Join Braze as a Senior Site Reliability Engineer and contribute to the smooth operation of our internal-facing services and platforms. You will partner with engineering teams to architect products for scalability and reliability, debug issues across all stack layers, and ensure we meet strict SLAs. Develop and maintain our internal platform infrastructure using tools like Chef, Terraform, and Kubernetes. Manage incidents, participate in PagerDuty rotations, and continuously improve our systems through retrospectives. This role requires strong experience in data streaming reliability engineering, infrastructure automation, and collaboration within a global remote team. Braze offers competitive compensation, comprehensive benefits, and opportunities for professional development.

Requirements

• 5+ years of experience as a Software, DevOps, or Site Reliability Engineer
• 3+ years of Data Streaming Reliability Engineering Experience in monitoring, troubleshooting, and optimizing Kafka streaming applications, including diagnosing lag, partition imbalances, consumer group issues, and broker failures
• Expertise in setting up alerting, dashboards, and runbooks for high-availability and fault-tolerant streaming pipelines
• 3+ years of Kafka performance tuning & automation Strong background in scaling Kafka clusters, tuning producer/consumer configurations, and managing schema evolution
• Proficiency in infrastructure automation (Terraform, Ansible, Kubernetes) and CI/CD practices to streamline deployments and ensure resilient data streaming workflows
• You think about systems - interfaces, boundaries, edge cases, failure modes, behaviors, specific implementations
• Have an urge to collaborate, document, and deliver quickly Collaborating across the global remote teams, often working asynchronously
• Document everything so you don't need to learn the same thing (or plan the same work) twice
• Delivering fast to delight our customers– even internal ones
• Have an enthusiastic, go-for-it attitude. When you see something broken, you can't help but fix it
• Have a desire to solve everyday challenges facing software engineers and automate their toil away
• Have an excellent ability to manage multiple tasks and expectations at once
• Know your way around Linux and Unix Shell

Responsibilities

• Partner with Braze’s engineering teams on: Architecting products to effectively utilize infrastructure platforms in a scalable, reliable manner Debugging reliability and scalability issues across all stack layers, including the products built using our infrastructure platforms Make monitoring and alerting alerts on symptoms and not on outages Ensure that Braze meets our strict enterprise-grade SLAs with customers
• Develop Braze’s internal platform infrastructure: Create Infrastructure as code using Chef, Terraform, and Kubernetes Develop deployment pipelines for applications in multiple languages using Docker, Kubernetes, etc. Provide centralized/common tooling, services, and automation frameworks that are critical for scaling operations, capacity management, reducing operational pain, and improving the day-to-day workflow of Braze’s engineering teams
• Manage incidents: Be on a PagerDuty rotation to respond to availability incidents and provide support for other engineers Use your on-call shift to prevent incidents from ever happening Retrospect everything that happens to turn lessons into system improvements/changes, automation, etc

Preferred Qualifications

• Have strong programming skills - Ruby and/or Go preferred
• Have experience with Docker, Kubernetes, Terraform, or similar IaC technologies
• Have experience with MongoDB, Redis, Kafka, Postgres, or similar data technologies

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend