Senior Site Reliability Engineer II

Summary

Join ConnectWise as a Site Reliability Engineer and enhance the reliability, scalability, and performance of our production systems. Collaborate with development and operations teams to design and implement robust infrastructure solutions. You will develop and leverage automation and monitoring capabilities for complex cloud-based solutions, consistently applying Cloud Engineering standards and best practices. This role requires strong analytical and problem-solving skills to resolve complex Cloud infrastructure issues. You will participate in troubleshooting and incident resolution, keeping stakeholders informed. On-call availability is required for incident management.

Requirements

• 5+ years of hands-on experience managing Windows servers, including DNS, networking, and IIS
• 5+ years of experience programming in Python, PowerShell, and Bash
• 3+ years of experience working with AWS offerings. Proficient in the use of EC2/ECS, RDS, S3, Route53, SWF, ELB, VPC networking, Redis, and OpenSearch
• Ability to write basic SQL queries and analyze data for troubleshooting purposes
• Practical experience building deployment pipelines on Gitlab CI
• Practical experience using observability platforms like Dynatrace, DataDog, and CloudWatch
• Practical experience using .NET command line debugger mdbg or similar
• Knowledge of package-management tools like Artifactory
• Solid understanding of the DevOps mindset and the Infrastructure as Code (IaC) philosophy using CloudFormation or Terraform
• Possess strong analytical and problem-solving skills to resolve or coordinate the resolution of complex Cloud infrastructure issues in a flexible and effective manner
• On call incident management with PagerDuty or similar tools
• Practical experience working in Agile, distributed environments
• Ability to work on multiple priorities and/or projects simultaneously, independently or with a team
• Demonstrate ability to learn quickly
• Excellent verbal and written communication skills

Responsibilities

• Design, build, implement, maintain, and support system infrastructure
• Define and improve software delivery, system configuration, security, performance, and operational mechanisms of varied Cloud infrastructures in use by different projects and company efforts
• Identify impact, present options, plan delivery activities, mitigate downtime risks, recommend strategies, and estimate level of effort for creating new or modifying existing Cloud infrastructures for projects
• Develop and leverage automation and monitoring capabilities for complex cloud-based solutions
• Consistently apply and enforce Cloud Engineering standards and best practices
• Assist in creating test, demonstration, and proof-of-concept environments
• Find and recommend technical improvements and cost-saving measures
• Participate in troubleshooting efforts and incident resolution activities
• Keep stakeholders abreast of the status of their requests
• Write technical documentation and keep process-related information current

Preferred Qualifications

• 5+ years of experience in Information Technology related areas
• Bachelor’s degree preferred
• AWS certification preferred

Benefits

• Professional, fast-paced remote/office environment
• Availability during off hours to assist in the resolution of production incidents
• Some travel may be required