Senior Software Asset Management Specialist

Summary

Join NBCUniversal as a Vendor Operations Sr. Software Asset Management (SAM) Specialist and play a critical role in ensuring effective software license management, compliance, and vendor relationships. Collaborate with internal and external teams to maintain accurate software asset records, track software assets within the NBCU technology footprint, and ensure compliance with licensing agreements. Analyze software asset data, create reports, and execute reconciliations to optimize license positions. Implement best practice SAM processes, develop policies and procedures, and maintain an up-to-date software asset inventory. Provide specialized knowledge of key software vendors and conduct regular self-audits. Develop and maintain software management roadmaps, provide continuous improvement recommendations, and support vendor negotiations and audits. This fully remote position offers competitive compensation and company-sponsored benefits.

Requirements

• Expert knowledge and use of the Eracent Lifecycle management tool
• Bachelor’s degree in information technology, Business Administration, or a related field
• 12+ years of experience in software asset management
• Expert knowledge of software licensing terms and conditions and the application of those terms to a software’s footprint and usage within a company’s physical and virtual IT environment
• Excellent analytical skills with the ability to succinctly and impactfully share the findings with a varied stakeholder base including IT, Sourcing and Finance senior management
• Strong communication and interpersonal skills
• Excellent customer service skills
• Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee’s residence

Responsibilities

• Analyze the company’s software asset data and create reports that help drive compliance to usage rights, cost savings, cost avoidance and harvesting strategies
• Execute reconciliation by comparing license entitlements with discovered software installations to determine effective license position for in-scope vendors
• Analyze software usage reports and recommend remediation plans for underutilized or overutilized non-compliant positions
• Implement best practice SAM processes including development of shared sites, documentation, etc
• Develop and implement industry best practices for the strategies around acquisition, deployment, and retirement of software assets by recommending and creating policies, processes, and procedures to support end-to-end software assets lifecycle management
• Maintain an up-to-date inventory of all software assets (see immediately following bullet) used within the organization, and track licenses, versions, and installations for each software application
• Provide specialized knowledge of key software vendors such as Microsoft, Oracle, SAP, Adobe and VMWare and other high value/strategic software vendors within Company
• Ensure accurate and up-to-date documentation of software licenses and maintenance agreements
• Conduct regular self-audits to validate software deployments and reconcile license entitlements
• Develop & Maintain Software Management Product and Capability roadmaps
• Provide company with continuous improvement recommendations for either Eracent's or Company's software asset management processes
• Provide all necessary analysis, reporting and documentation, as needed, in support of Company's negotiations with software vendors
• Provide all necessary analysis, reporting and documentation, as needed, in support of Company's true-up and inventory validation for annual license or support renewals
• Create and maintain policies, processes where needed to support end-to-end software assets lifecycle
• Provide remediation recommendations to correct non-compliant positions
• Prepare for and address routine audits and questions from software vendors and internal stakeholders related to usage of software
• Provide ad hoc Compliance Reporting, as directed by Company, on the portfolio position of certain software within Company that, at a minimum, identifies its status, usage and compliance (for example over-deployment or under-deployment of the software)
• Analyze software usage patterns and recommend cost-effective license models
• Provide recommendations for software optimization and harvesting opportunities and contribute to Company's cost savings and cost avoidance objectives though these recommendations
• Develop dashboards that provide ongoing Compliance Reporting on core software vendors such as Microsoft, Adobe, and others as directed by the company
• Provide, in accordance with Company's timeline, all necessary analysis, reporting and documentation in support of Company's response to software audits

Preferred Qualifications

• Relevant certifications (e.g., CSAM, ITIL) are a plus
• Experience in large global environments spanning multiple time-zones
• Ability to handle multiple priorities and work under deadline
• Ability to multi-task and to work both independently and as part of a team in a fast-paced environment with minimal supervision
• Excellent report drafting, problem solving, and communications skills

Benefits

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks