Senior Software Design Engineer, Customer Solutions

Summary

Join our team of software engineers and contribute to one of the largest Go and React open-source projects. As a software engineer, you will work collaboratively on a fast-paced team, own your projects end-to-end, and find creative solutions to solve hard customer problems.

Requirements

• Proficiency designing and developing software, using Go, SQL, and Typescript/React
• Excellent communication and problem-solving skills, with the ability to effectively collaborate with customers and internal teams
• Familiarity with database performance analysis
• Understanding of the challenges deploying high availability installations of enterprise software supporting large numbers of users
• Deep understanding of infrastructure and networking concepts, with the ability to design and trouble-shoot complex deployments

Responsibilities

• Build custom software solutions using primarily Go and SQL, such as Mattermost plugins, for top customers
• Drive complex, non-standard deployments to a healthy state
• Provide deployment and upgrade guidance, utilizing high scale documentation, health checks, load test deployment tooling & reference architectures
• Continuously identify opportunities to improve deployment processes and refine best practices
• Collaborate with other engineering and product teams to share knowledge, learnings
• Assist Customer Success and Support teams with troubleshooting and incident response