Senior Software Engineer

Summary

Join NewRocket, a global ServiceNow Elite partner, as a Senior Software Engineer specializing in ITOM. You will contribute to large-scale ServiceNow implementations for a major global client, developing and implementing customizations. Responsibilities include analyzing, designing, and debugging software; writing code and test scripts; mentoring team members; and collaborating with delivery teams. The ideal candidate possesses strong software engineering principles, ServiceNow ITOM expertise, and proficiency in JavaScript. A four-year degree in a relevant field or equivalent experience is required, along with a commitment to ongoing ServiceNow certifications. NewRocket offers a diverse and inclusive workplace with a focus on work-life balance and professional growth.

Requirements

• Strong knowledge of software engineering principles for cloud-based platforms
• Strong understanding of the ServiceNow functionalities and features of ITOM
• Solid knowledge of glide record usage, XML and structural programming concepts
• Proficient in JavaScript
• Excellent understanding of core object-oriented programming with hands-on experience developing for and/or customizing the ServiceNow Platform
• Strong written and verbal communication skills
• Working knowledge of relational databases
• Ability to assess and mitigate risk
• Strong leadership capabilities
• Effective facilitation, coaching and mentoring skills with ability to motivate a team
• Strong problem-solving skills; ability to simplify complex situations
• Strong relationship management skills with all levels
• Ability to deliver high degree of customer satisfaction
• Comfortable working in a matrixed organization
• Comfortable working with ambiguity and change
• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
• The candidate must be willing and able to continue their education within the ServiceNow platform and beyond
• It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations

Responsibilities

• Analyze, design, program, debug and modify software enhancements
• Write code, complete programming, and perform testing and debugging of applications using current programming language and techniques
• Contribute to writing test scripts and complete unit testing
• Facilitate and mentor across multiple projects and crews
• Provide technical expertise in code writing and reviews
• Collaborate with delivery team and other engineers to understand, estimate, prioritize and implement requests for development and project requirements
• Apply modern technology and innovation to improve platform functionality
• Deliver outstanding customer experiences by providing administration, development and support during implementation of ServiceNow solutions
• May perform additional duties as assigned

Preferred Qualifications

ServiceNow CSA and CIS (Preferred)