Senior Software Engineer

Summary

Join NewRocket, a top ServiceNow partner, as a Senior Software Engineer specializing in CSM/FSM and Integrations. Lead and mentor a team of Software Engineers, developing and implementing ServiceNow customizations for large-scale projects. You will gather system requirements, configure applications, and integrate ServiceNow with other systems using REST/SOAP and other technologies. Leverage your expertise in CSM and FSM processes to guide customers and ensure successful project delivery. NewRocket offers ServiceNow training and certification opportunities.

Requirements

• 4+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (i.e. FSM, CSM, etc.)
• Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
• Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems
• Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
• Proven experience with implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows to meet business requirements
• Deep understanding of the ServiceNow CMDB and all related processes
• Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
• Ability to create technical design documents and user documentation
• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
• The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations

Responsibilities

• Lead, coach and mentor a team of Software Engineers who provide the development of project professional services for customers
• Implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects
• Interface with end-users, IT teams and key stakeholders to gather systems requirements for FSM/ CSM solutions
• Customize ServiceNow applications and facilitate rollout of new applications, modules, configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations
• Configure integrations between ServiceNow via REST/SOAP web and other applications
• Guide customers through understanding technical solutions to their business requirements
• Interact with technical SMEs to get necessary environment information to support your service map and event work
• Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
• Participate in user acceptance testing of the resulting maps, impact rules and event management work
• Promote your update sets and data across applicable SN environments
• Remediate any production incidents that arise related to this scope
• Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
• Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency

Preferred Qualifications

• ITIL Foundation
• ServiceNow CSA and CAD

Benefits

ServiceNow training so you can achieve multiple certifications