Senior Software Engineer

Summary

Join our small team as a Full-stack Software Engineer to oversee and improve Relay's system, investigating, designing, and developing solutions for areas of concern. The ideal candidate has strong experience in server-side development, system design, and the AWS tech stack.

Requirements

• Full-stack software engineer with 7+ years' experience in a development role with an emphasis on technical support and delivering high-impact solutions that drive client satisfaction
• Proven experience working with large scale applications in a SaaS environment
• Extensive experience in software development, working with modern technology stacks (Node, AWS, PostgreSQL, React, Typescript, Clojure, Python, Apache Kafka, etc.)
• Experience supporting and troubleshooting services and APIs
• Proven track record of rapidly coming up to speed on product architectures and technology stacks
• Strong commitment to continuous learning
• Has demonstrated competency working independently and in a team-oriented environment
• Excellent troubleshooting and software debugging skills
• Strong communication and documentation skills

Responsibilities

• Proactively work with Client Support to identify opportunities to accelerate the identification and resolution of technical client issues
• Provide technical support coverage for client-impacting issues with a goal of resolving escalations requiring technical engagement
• Identify product defects and/or gaps in product design impacting customer experience and drive refactoring/uplift in areas of architectural and functional fragility
• Partner with Product as a catalyst for addressing areas of high-volume issues, tools for improved data capture and analysis, and technical considerations to alleviate client pain points
• Provide expert guidance on patterns of issues and provide system improvements
• Improve support quality by redesigning processes, monitoring escalations/results, and communicating out to senior leaders
• Work with technical peers and SMEs to create, update, and maintain troubleshooting documents and scripts for use by clients (self-service) and internal Client Support
• Champion Engineering improvements around design for supportability and maintainability
• Remove technical impediments to client 'time to adopt' and 'time to launch' for Relay's product
• Own and create service related documentation