Senior Software Engineer II - Capacity Management

Summary

Join Olo's Capacity Management team as a Senior Software Engineer and architect, develop, scale, and monitor solutions providing dashboards and tools to manage the use of Olo’s products. Collaborate with product managers, designers, and stakeholders to translate customer needs into technical solutions. Proactively monitor and improve system performance, identifying and resolving issues. Take a proactive approach to support, digging into issues to identify root causes and developing long-term solutions. Document and share knowledge effectively. Champion best practices in software development and agile methodologies. This fully remote position, based in the UK, offers private healthcare coverage in addition to statutorily required benefits and pension programs.

Requirements

• 6+ years on-the-job development experience
• Experience with architecting and developing end-to-end flows in a distributed/microservices application architecture
• Experience writing unit tests and testable code
• Demonstrates strong problem-solving skills and the ability to navigate complex technical challenges
• Exhibits excellent judgment, seeking diverse perspectives and challenging assumptions to improve outcomes
• Delivers constructive feedback that empowers individuals and strengthens the team
• Communicates technical concepts clearly, adapting to both technical and non-technical audiences
• Consistently meets sprint and quarterly commitments while maintaining high standards of quality and efficiency

Responsibilities

• Design and implement scalable, high-quality components and services that align with team and company goals
• Contribute to technical decision-making, including solution design and architecture, with a focus on addressing technical debt, reliability, and system performance
• Collaborate closely with product managers, designers, and stakeholders to translate customer needs into technical solutions
• Proactively monitor and improve system performance, identifying and resolving issues swiftly and effectively, while communicating clearly and effectively with stakeholders during incidents to ensure alignment and prompt resolution
• Take a proactive approach to support, digging into issues to identify root causes and developing long-term, proactive solutions to prevent recurrence
• Document and share knowledge effectively to elevate the team’s technical expertise
• Champion best practices in software development, agile methodologies, and continuous improvement

Benefits

• Private healthcare coverage
• Statutorily required benefits
• Pension programs