Senior Software Quality Engineer

Summary

Join the AI Search Quality Engineering team at ServiceNow and contribute to a consumer-grade search experience that connects employees and customers with the information they need. You will maintain automation test frameworks, collect quality metrics, design and automate testing strategies for new features, and create comprehensive test plans. Collaboration with developers and troubleshooting application issues are key aspects of this role. The ideal candidate possesses extensive experience in quality assurance, Java programming, and scripting, along with a strong understanding of testing techniques and SDLC concepts. ServiceNow values inclusivity and encourages applications from diverse backgrounds.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 5+ years of experience with quality assurance and Java programming with Selenium, JUnit and TestNG
• Fluency with scripting in JavaScript. Experience with Eclipse, Jenkin, Maven, and Git
• Understanding of testing techniques (e.g. performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect
• Ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks
• Experience driving cross-team technical discussions with an knowledge of SDLC concepts

Responsibilities

• Maintain existing automation test frameworks
• Collect and report quality metrics from test execution
• Work with developers to design specific testing strategies for features being developed and automate them
• Create comprehensive test plans; execute and automate them
• Partner with the engineering organizations in troubleshooting or addressing issues with applications and dev/test environments