Senior Software Quality Engineer

Summary

Join ServiceNow, a global leader in AI-enhanced technology, and contribute to our mission of making the world work better. As a key member of our team, you will maintain and enhance automation test frameworks, collect and report quality metrics, collaborate with developers on testing strategies, and create comprehensive test plans. You will also support engineering teams in troubleshooting application and environment issues. This role demands strong experience in quality assurance, Java programming (Selenium, JUnit, TestNG), JavaScript scripting, and a deep understanding of various testing techniques. The ideal candidate will possess experience integrating AI into work processes and have a proven ability to drive cross-team technical discussions.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 5+ years of experience with quality assurance and Java programming with Selenium, JUnit and TestNG
• Fluency with scripting in JavaScript. Experience with Eclipse, Jenkin, Maven, and Git
• Understanding of testing techniques (e.g. performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect
• Ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks
• Experience driving cross-team technical discussions with an understanding of SDLC concepts

Responsibilities

• Maintain existing automation test frameworks
• Collect and report quality metrics from test execution
• Work with developers to design specific testing strategies for features being developed and automate them
• Create comprehensive test plans; execute and automate them
• Support engineering organizations in troubleshooting or addressing issues with applications and dev/test environments