Senior Software Quality Engineer

Summary

Join ServiceNow's Shared QE team and contribute to scalable quality, cross-functional collaboration, and platform-wide impact. In this role, you will own and evolve automation test frameworks, design test strategies with developers, create and execute robust test plans, and track quality metrics. You will collaborate with engineering teams to resolve application and environment issues. The ideal candidate possesses extensive experience in quality assurance, Java programming, and various testing techniques. A strong understanding of SDLC principles and experience leading cross-functional discussions are also essential. ServiceNow offers a competitive salary, equity, benefits, and a flexible work environment.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 5+ years of hands-on experience in quality assurance and Java programming, with strong proficiency in Selenium, JUnit, and TestNG
• 5 years of experience with a Bachelor’s degree, 3 years with a Master’s, or a PhD with relevant expertise—equivalent work experience is equally valued
• Proficient in JavaScript scripting, and comfortable using tools such as Eclipse, Jenkins, Maven, and Git to support smooth development and deployment workflows
• Strong understanding of a variety of testing techniques (unit, integration, automated, performance), and the ability to apply the right strategy to each situation
• Skilled at using a wide range of tools including IDEs, debuggers, build tools, source control systems, profilers, ServiceNow instances, and Unix/system tools to support day-to-day testing and development tasks
• Experience leading cross-functional technical discussions with a clear understanding of SDLC principles and how to apply them effectively in fast-paced environments

Responsibilities

• Own and evolve existing automation test frameworks
• Design test strategies alongside developers for cutting-edge features—and bring them to life through automation
• Create and execute robust test plans to ensure product excellence
• Track, analyze, and share quality metrics that inform smarter decisions
• Collaborate with engineering teams to troubleshoot and resolve complex application and environment issues

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs