Senior Software Quality Engineer

Summary

Join ServiceNow as an Automation Test Engineer and contribute to the development and maintenance of our AI-enhanced platform. Maintain existing automation test frameworks, collect and report quality metrics, and collaborate with developers to design and automate testing strategies for new features. Create comprehensive test plans and execute and automate them. Support engineering teams in troubleshooting application and dev/test environment issues. This role requires 5+ years of experience in quality assurance and Java programming with Selenium, JUnit, and TestNG, along with fluency in JavaScript and experience with various development tools. The position requires Australian Baseline Security Clearance.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 5+ years of experience with quality assurance and Java programming with Selenium, JUnit and TestNG
• Fluency with scripting in JavaScript. Experience with Eclipse, Jenkin, Maven, and Git
• Understanding of testing techniques (e.g. performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect
• Ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks
• Experience driving cross-team technical discussions with an understanding of SDLC concepts

Responsibilities

• Maintain existing automation test frameworks
• Collect and report quality metrics from test execution
• Work with developers to design specific testing strategies for features being developed and automate them
• Create comprehensive test plans; execute and automate them
• Support engineering organizations in troubleshooting or addressing issues with applications and dev/test environments

Benefits

• Work-life balance and well-being are our topmost priorities
• We offer flexible work arrangements
• We provide competitive compensation, generous benefits, and a professional atmosphere