Digital Asset is hiring a
Senior Software Support Engineer

Summary

The job is for a Software Support Engineer at Digital Asset, a global company that helps businesses deploy smart contracts using their platform DAML. The role involves supporting global customers, troubleshooting complex software issues, and working with internal developers and product teams.

Requirements

• Bachelor’s degree in computer science, engineering or related discipline , OR equivalent technical training and/or work experience
• 3+ years of experience as a Technical Support Engineer, Developer, or similar technical role
• Technical Skills: Experience developing commercial applications using Java, Javascript, Python or Scala
• Technical Skills: Experience using and administering databases, particularly SQL, PostgreSQL and/or Oracle
• Good understanding of networking protocols/firewalls and cloud computing environments
• Experience packaging and deploying applications is a STRONG PLUS
• Ability to diagnose and troubleshoot basic technical issues (eg,analyzing problems, testing solutions, and recommending changes)
• Familiarity with configuring and using Operating Systems (Linux/Windows/MacOS)
• Familiarity with configuring and using blockchain based Distributed Ledgers (Fabric, Ethereum)
• Experience with deploying and configuring services on Cloud Environments (AWS, GCP, Azure), and using Containerization/Orchestration tools (Docker, Kubernetes)
• Familiarity with using support third tools such as (Salesforce, Jira, Confluence, Datadog, Jaeger, Github, etc..) is a STRONG PLUS

Responsibilities

• Triage complex software issues and provide technical assistance to customers
• Prioritize and resolve incidents and requests raised by external and internal clients
• Document issue resolutions and FAQs not found in our official products documentation
• Properly escalate unresolved issues to appropriate internal teams
• Participate in a scheduled on-call rotation to provide support coverage during non-business hours

Preferred Qualifications

Experience in working in a Financial Services environment and familiarity with types of Financial assets

Benefits

Family-friendly benefits