Senior Solution Design Lead

PointClickCare Logo

PointClickCare

πŸ’΅ $140k-$165k
πŸ“Remote - United States

Summary

Join PointClickCare's Acute and Payer (A&P) Solution Design team as a Solution Design Lead and leverage your healthcare expertise to help healthcare organizations enhance care coordination, improve population health outcomes, and reduce costs. You will lead the team in providing product and healthcare subject matter expertise to acute care providers, risk-bearing entities, and post-acute settings. Collaborate with internal teams (Sales, Professional Services, Product, Marketing, and Success) and external stakeholders to understand customer needs, pitch products, and support the customer journey. Partner with Product, Marketing, and Product Marketing to deliver internal and external messaging. Represent the customer's voice to drive innovation. This role requires approximately 35-40% travel and reports to the Sr. Director Solution Design.

Requirements

  • Clinical (RN, NP, LCSW, PT) background and/or 5+ years of direct healthcare experience within an ACO, Provider Organization, or Health Plan
  • Deep operational understanding of cross continuum care collaboration workflows and alternative payment models inc. value-based care
  • Familiarity with healthcare technology including electronic health record, care management, and population health systems/tools
  • Executive presence and strong presentation skills
  • Easy access to an airport and ability to travel across the US and Canada
  • Strong relationship building and maintenance internally and externally

Responsibilities

  • Lead the Solution Design team in providing product and healthcare subject matter expertise for acute care providers (hospitals, primary care and behavioral health providers), risk bearing entities (RBEs (Accountable Care Organizations (ACOs) and Health Plans)), and post-acute subject matter expertise across the company to help drive client value realization and sales targets
  • Develop and continually strengthen working relationships with other cross-functional team members and leaders with significant emphasis on the entire customer journey
  • Collaborate with the Sales team to understand prospective customer needs and effectively pitch them our products, emphasizing relevant value props and use cases. Support the transition of customer contract and onboarding to professional services succinctly and efficiently
  • Partner with Product, Marketing, and Product Marketing to understand and deliver internal and external messaging to key stakeholders to support increased engagement and adoption of our network and solutions. This happens virtually, via client onsite visits, and at events (conferences, webinars, etc.)
  • Represent the voice of the customer through the client journey to help innovate around use cases, engagement, and synergies between acute, post-acute, ambulatory and payer landscapes

Preferred Qualifications

People Leadership – Willingness and proven capabilities 2+ years

Benefits

  • $140,000 - $165,000 a year
  • + bonus
  • + benefits

Share this job:

Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.