Senior Solutions Architect

Summary

Join Chainguard's Professional Services team as a Solutions Architect and partner directly with customers to implement and promote the use of Chainguard's secure open-source software solutions. Lead technical implementations, collaborate with account teams to understand customer needs, and ensure high-quality Chainguard images. Work closely with product and engineering teams to gather customer feedback and prioritize image development. Maintain account architecture, share best practices, and contribute to a collaborative team environment. This role requires strong technical skills, excellent communication abilities, and a minimum of 4+ years of post-sales client support experience. Chainguard offers a competitive salary, comprehensive benefits, and a remote-work friendly environment.

Requirements

• Minimum 4+ years experience in a post-sales role supporting clients
• 8+ years of experience developing high performance multi-tier applications. Strong experience in Kubernetes and Containers
• Ability to communicate technical information in highly technical and non-technical ways depending on the audience, which includes various personas, such as engineers to executives
• Continuous learner who has a strong intellectual drive for excellence and the desire to develop solutions to complex problems
• At least a Bachelor’s Degree with a focus in Computer Science, Software Engineering, Information Technology
• Strong working experience with software development processes, practices, and software engineering design concepts
• Ability to work effectively with cross functional engineering teams and business partners
• Excellent written and verbal communication skills
• Ability to travel up to 15% of the time
• Located in the Pacific Time Zone

Responsibilities

• Lead technical implementations and drive adoption of Chainguard images, helping customers build securely with open source software across their organization
• Partner with the account team (AEs, SEs, CSMs, and Support) to understand customer vision, pain points, and proposed solution in order to drive account level strategies, value realization, and retention/growth
• Ensure Chainguard Images are of highest quality - acting as “customer zero” - testing, documenting, and ensuring a smooth customer onboarding experience
• Partner with our Product and Engineering teams to convey customer requirements and determine the right prioritization for image build
• Maintain appropriate account level architecture and share best practices and lessons learned across the organization
• Be a team player - collaborate, teach, and learn from the Chainguard team

Benefits

• Equity/stock options
• Unlimited PTO
• Remote work with flexible coworking and team meetup opportunities
• Home office and internet stipend
• 100% health/dental/vision insurance coverage for you and your family
• Monthly Wellness budget