Classy is hiring a
Senior Solutions Architect

Summary

Join Classy, an affiliate of GoFundMe, as a Senior Solutions Architect to create and deliver innovative technical solutions that help our nonprofit clients complete their goals and mission and drive lifelong customer value.

Responsibilities

• Serve as a strategic partner and trusted advisor to the client for all technical and implementation related solutions, ensuring alignment with the client’s business objectives
• Conduct in-depth analysis of client requirements, business processes, technical challenges, and implementation requirements
• Drive pre-sales activities such as technical discovery and deep-dive sessions with prospects
• Proactively manage risk areas in the solution and contribute to seeing issues through to completion post sales
• Build trusted relationships with technical decision makers and manage customer expectations throughout the sales cycle and delivery
• Negotiate solutions and align with project managers, sales engineering, SI partners, and internal teams to support planning and implementation in close collaboration with the client
• Advise the customer and Classy’s implementation teams on Classy’s integration with Salesforce NPSP and Nonprofit Cloud best practices, recommended solutions, and re-usable assets
• Develop, implement, and document integration design patterns and data migration elements
• Act as the “Voice of the Customer” to bring insights, trends and opportunities to the leadership, product and engineering teams from the forefront and prioritized for delivery
• Maintain familiarity with SaaS market dynamics, in particular contemporary technologies and processes as well as stay up to date on trends within the nonprofit industry