Remote Senior Solutions Architect

Summary

The job is for a Solutions Architect (ProServ) in the Americas EST timezones. The role involves providing consultation and guidance to customers using Grafana, managing customer onboarding and adoption, and ensuring ongoing support. The position requires 5+ years of experience working on deployment teams, direct experience with observability, and proficiency in various technologies such as Kubernetes, Cloud Platforms, Systems Architecture design, and Software Engineering.

Requirements

• 5+ years of experience working on deployment teams, using project management techniques
• Direct experience with observability
• Proven track record of successful delivery of customer projects, preferably enterprise observability implementations for large customers

Responsibilities

• Manage the life-cycle of our customer’s onboarding and adoption of Grafana offerings and features
• Deliver packaged training, quick-starts, session cataloging, project and roadmap assurance, as well as specialized consulting for high-priority customers with complex technical requirements and resource constraints
• Monitor support requests to identify any recurring issues, act as the voice of the customer, and work with our product teams to recommend changes and improvements to our products

Preferred Qualifications

Best practices for both using and deploying an observability stack (visualization, alerting, metrics, logs, traces) - preferably with Grafana products

Benefits

• Base compensation range for this role is $165,000 - $200,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process
• Benefits include equity, bonus (if applicable), and other benefits listed on our careers page