Senior Solutions Architect

closed
Logo of Grafana Labs

Grafana Labs

πŸ’΅ $113k-$136k
πŸ“Remote - Germany

Job highlights

Summary

The job is for a remote Solutions Architect (ProServ) in Germany timezones at Grafana Labs. The role involves providing consultation, managing customer onboarding and adoption, and ensuring ongoing support. The base compensation range is €104,000 - €125,000.

Requirements

  • 5+ years of experience working on deployment teams, using project management techniques
  • Direct experience with o11y
  • Best practices for both using and deploying an o11y stack (visualization, alerting, metrics, logs, traces) - preferably with Grafana products
  • A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers
  • Self-starter, adept at picking up new skills and technologies, and eager to break new ground
  • Excellent communication skills to communicate with customers, partners, and internal members
  • Vision to help us take our company to the next level
  • *nix and Windows Server Administration
  • Kubernetes (kubectl, Helm, Tanka preferred)
  • Experience with Cloud Platforms - AWS, GCP, Azure
  • Systems Architecture design
  • Software Engineering experience and or ability to read code (GoLang/JS/TypeScript)

Responsibilities

  • Manage the life-cycle of customer’s onboarding and adoption of Grafana offerings and features
  • Deliver packaged training, quick-starts, session cataloging, project and roadmap assurance, and specialized consulting for high-priority customers with complex technical requirements and resource constraints
  • Monitor support requests to identify any recurring issues, act as the voice of the customer, and work with our product teams to recommend changes and improvements to our products

Benefits

  • Base compensation range: €104,000 - €125,000
  • Equity, bonus (if applicable), and other benefits listed on our careers page
This job is filled or no longer available