Remote Senior Solutions Architect

Summary

The job is for a remote Solutions Architect (ProServ) in Germany timezones at Grafana Labs. The role involves providing consultation, managing customer onboarding and adoption, and ensuring ongoing support. The base compensation range is €104,000 - €125,000.

Requirements

• 5+ years of experience working on deployment teams, using project management techniques
• Direct experience with o11y
• Best practices for both using and deploying an o11y stack (visualization, alerting, metrics, logs, traces) - preferably with Grafana products
• A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers
• Self-starter, adept at picking up new skills and technologies, and eager to break new ground
• Excellent communication skills to communicate with customers, partners, and internal members
• Vision to help us take our company to the next level
• *nix and Windows Server Administration
• Kubernetes (kubectl, Helm, Tanka preferred)
• Experience with Cloud Platforms - AWS, GCP, Azure
• Systems Architecture design
• Software Engineering experience and or ability to read code (GoLang/JS/TypeScript)

Responsibilities

• Manage the life-cycle of customer’s onboarding and adoption of Grafana offerings and features
• Deliver packaged training, quick-starts, session cataloging, project and roadmap assurance, and specialized consulting for high-priority customers with complex technical requirements and resource constraints
• Monitor support requests to identify any recurring issues, act as the voice of the customer, and work with our product teams to recommend changes and improvements to our products

Benefits

• Base compensation range: €104,000 - €125,000
• Equity, bonus (if applicable), and other benefits listed on our careers page