Senior Solutions Architect

Summary

Join Altera, a leader in health IT solutions, as a remote Sunrise expert in Canada. You will provide expert-level guidance and high-performing solutions to Sunrise customers, ensuring increased patient safety and improved care. This role demands extensive knowledge of Altera Sunrise solutions, healthcare operational processes, and Altera methodology. You will lead solution design, implementation, and client training, collaborating with cross-functional teams and managing multiple projects simultaneously. The position requires significant experience in Sunrise implementation, configuration, and troubleshooting, along with strong customer communication and project management skills. This impactful role offers the opportunity to make a real difference in healthcare.

Requirements

• Possess a Bachelor's Degree or equivalent healthcare industry experience
• Possess expert knowledge of Sunrise solution suite, including how they integrate with our suite of products and with external products as well
• Possess 10+ years implementation experience, including Sunrise support and maintenance
• Possess 7-10 years Sunrise suite solution configuration troubleshooting and knowledge of workflows
• Possess strong customer service communications skill set: ability to effectively communicate with clients, understand their needs, explain how our system will function re. future-state
• Be experienced at managing multiple, key projects simultaneously; demonstrate expertise in multi-product integrations
• Possess strong working knowledge of healthcare regulatory requirements

Responsibilities

• Possess expert-level and comprehensive working knowledge of Altera Sunrise solution sets including cross-product integrations
• Possess expert-level and comprehensive working knowledge and understanding of healthcare operational processes and job functions pertaining to assigned Altera market segments and solutions
• Possess expert-level and comprehensive knowledge of Altera methodology
• Possess expert knowledge of third-party relationships and partnerships which may be recommended as part of solution set proposals to customers and prospects
• Possess expert knowledge of Altera service offerings to support solution design and development for clients and prospects
• Possess expert knowledge of industry trends and initiatives and creatively maximize the Altera solutions and services to support these trends and initiatives; demonstrate initiative in creating/authoring solutions to meet client and market needs
• Possess expert skills in facilitating client facing and remote solution design programs for the development and delivery of complex multi-product implementations
• Liaise with the clients to align people, process and technology to transform the delivery of healthcare, maximize the return on investment
• Liaise with the clients to analyze, determine and document the customer’s business requirements; thereby allowing Altera to make recommendations, provide advice & guidance and also challenge our clients in order to help them find a solution to their business needs
• Move/empower clients beyond basic solution usage to become advanced users of Altera solutions and services
• Identify clients’ barriers to success and provide strategic, operational, and tactical methods of execution to eliminate the barriers
• Identify product and customization requirements to effectively address customer product configuration, while working within project scope and time line
• Advise consulting team regarding configuration to meet product and customization requirements as needed
• Identify solution gaps and help Altera specify and develop global complex solutions which will add value to the clients’ business
• Collaborate on design and implementation of cross-product integrations (data and workflow) including acute to ambulatory solution integrations
• Advise clients on how to effectively solve business issues by using Altera products
• Possess unparalleled knowledge and execution of Altera deployment methodology which includes formalizing project goals, objectives, solutions/products, timelines, resource needs, and services to support the implementation and rollout of Altera solutions for both net new customers and existing customers
• Serve as the application lead on the project during the design and implementation of Altera applications and designated 3rd party products on assigned customer projects
• Lead, coach, and mentor project team; particularly the Implementation Consultant(s) during the system design, build, and configuration
• Provide support to the project team in analyzing, resolving, and escalating complex integration problems encountered by the team during the implementation of Altera products
• Lead, coach, and mentor the project team during the testing and go live phases
• Work with Altera management team to control the scope of the project and identify and quantify the work effort for out-of-scope requests
• Collaborate as necessary with management consulting team to execute services to provide: Current state reviews, future state recommendations, gap analysis, and remediation plans for gaps across the dimensions of people, process and technology and includes measurements and report outs to industry benchmarks
• Provide consultative services which leverage knowledge in industry relevant incentive programs to provide financial (or other benefits) to our customers and the patients they serve
• Closely collaborate with sales leadership and executives (new and add on/inside) in architecting and delivering comprehensive strategic plans and proposals to customers and prospects
• Present seminars, webinars or workshops promoting complex applications of Altera solutions and services in forums such as ACE, Executive Summits and other industry related speaking
• Leverage repeatable models and tools to streamline the design/deployment of Altera solutions
• Capture and provide feedback on deployment best practices
• Capture and share with solutions management and product development emerging/new customer requirements to improve feature, functionality, and market readiness of Altera solutions

Preferred Qualifications

• Possess a clinical background
• Possess 2+ years Sunrise architect-level experience

Benefits

• Remote work in Canada
• Salary Range: $107,770 — $120,000 CAD