Senior Solutions Architect

Summary

Join Pindrop as a Senior Solutions Architect and engage with global enterprise clients to architect end-to-end solutions. You will be responsible for understanding client environments, collaborating with internal teams, and providing best practices. Responsibilities include solution architecture, assisting sales, identifying deployment risks, writing Statements of Work (SOWs), leading complex deployments, and contributing to product roadmap development. The ideal candidate possesses 8+ years of SaaS experience, a relevant degree or equivalent, and expertise in enterprise SaaS projects and web services. Pindrop offers competitive compensation, unlimited PTO, comprehensive health benefits, paid parental leave, and a remote-first environment. The company fosters a supportive and inclusive workplace culture.

Requirements

• 8+ years in SaaS professional services or consulting
• BSc/BEng or higher degree in Computer Science, Mechanical, or Electrical Engineering, or equivalent experience required
• 5+ years implementing and leading enterprise, global SaaS projects
• Expertise in creating and managing Web Services (REST/SOAP/WSDL)
• Passionate about helping solve complex problems and proven ability to understand progressive technology
• Ability to explain highly technical concepts and functionality in a simple, easy to understand way
• Expertise with CCaaS provider solutions, Salesforce and other CRM experience

Responsibilities

• Engage & consult with with global, strategic clients to architect solutions that deliver maximum value including offering best practice recommendations, on-the-fly solution suggestions and relevant lines of questioning that may not have been prepared in advance of the conversation
• Assist the sales team in building confidence in Pindrops solutions to prospects by articulating complex product functionality, cloud architecture, and/or network architecture in a simple and easy to understand manner
• Identify & document all potential risks of a prospect or customer being successfully deployed and fully optimized on Pindrop, lead internal discussions with all stakeholders, and build mitigation plans
• Write accurate Statements of Work (SOWs) with proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing
• Lead complex deployments from project kickoff to transition including gathering technical and functional requirements, configuring the solution and supporting Pindrop customers with testing, training, and go live
• Gain a deep level of product knowledge and partner closely with product and engineering teams to identify product gaps and place new features & products on the roadmap

Preferred Qualifications

• You are customer-obsessed and passionate about delivering high quality results
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees”

Benefits

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2025 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Recurring monthly Phone and Internet allowance
• One Time home office allowance
• Remote first environment – meaning you have flexibility in your day!
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine