Senior Solutions Consultant

Summary

Join parcelLab's Sales Team as a Senior Solutions Consultant, bridging sales, marketing strategy, and technology to deliver valuable outcomes and solutions.

Requirements

• 5-10 years in a solutions consulting or sales engineering (pre-sales) role for a highly-technical product, ideally within a B2B SaaS company
• Proven experience closing new business by leveraging a value-based sales methodology (i.e. value message framework, command of the message, Miller-Heiman, etc.)
• A deep understanding of the e-commerce landscape and retail technologies that support customer experience and/or fulfillment
• A strong technical aptitude and knowledge with an appetite to grow and develop quickly
• Executive presence and the ability to situationally develop link to the value parcelLab drives within each client’s business
• Passionate and confident public speaker that is able to convey complex concepts and points of view to both business & technical audiences
• Equal competence and comfort listening to client challenges and opportunities
• A curious nature and the ability to probe and question if a professional manner
• Able to work under pressure
• Legally authorized to work in the location you are applying to work from
• Strong written and verbal communication skills

Responsibilities

• Tell the story of how to revolutionise the post-purchase experience to help companies make customer for life
• Understand each customer's business challenges and connect these with parcelLab solutions
• Deliver highly customised presentations and demonstrations that focus on business impact and value for our customers
• Work in close collaboration with other departments including product management, engineering, customer success and marketing to ensure the parcelLab product continues to meet the evolving needs of both our clients and the marketplace
• Support the sales team by providing input to proposals and RFP responses
• Earn customer and partner trust through solution and technical expertise

Benefits

• Comprehensive 30-60-90 day onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities
• Equipped with the latest MacBook or PC, as a digital-first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you. Not close to one of our offices No problem! Find yourself a co-working space instead, and we’ll help cover the costs
• Career development opportunities, including our Leadership Development Program and our Mentorship Program, as well as online language courses, available budgets for further training and access to LinkedIn Learning
• Stay grounded with our free meditation, mindfulness and coaching sessions via our mental wellbeing platform TELUS.health
• Regular company retreats, parcelLab events (in-person and online), local and regional meet-ups, as well as team off-sites