Senior Clinical Solutions Engineer

Summary

Join Artera, a leading healthcare communication platform, as a Senior Solutions Engineer. This highly cross-functional role within the Revenue Operations team involves partnering with Sales, Customer Success, and Solutions Engineering to design tailored solutions for prospects and customers. You will lead technical discovery, solution scoping, and successful implementations, requiring deep knowledge of healthcare integrations and operational workflows. This senior position demands expertise in a specific subject area to elevate the team and involves collaboration with various Artera teams. The role prioritizes growth activity and offers a competitive salary and benefits package.

Requirements

• Bachelor’s degree in Healthcare, Business, Information Systems or a related field (additional experience in lieu of a degree is also accepted)
• 5-8 years of combined healthcare and sales, with a strong understanding of clinical and operational workflows
• Prior success in a fast-moving work environment
• Strong written and verbal communication skills
• Strong analytical, problem-solving, and logical reasoning skills
• Ability to travel up to 25% as needed

Responsibilities

• Lead technical and operational discovery with prospects and customers to understand workflows, pain points, and solution needs
• Own solution design by mapping customer goals to Artera and partner technologies, leveraging creative problem-solving to drive adoption
• Showcase technical expertise through tailored product demonstrations, effectively translating complex concepts into clear, actionable insights
• Advise on integration strategies, ensuring seamless alignment with EHRs, billing software, APIs, and other healthcare IT systems
• Collaborate with cross-functional teams (Product, Sales, Customer Success, Solutions) to refine offerings and improve go-to-market strategies
• Support go-to-market efforts by completing Request for Proposals, Request for Information, and Security Questionnaires
• Develop clear scopes of work to support the customer transition from sale to implementation, ensuring smooth handoff from sales to implementation

Preferred Qualifications

• Previous clinical experience (nursing, administrative, or EMR power user experience highly preferred)
• SaaS or startup experience

Benefits

• Full health benefits (medical, dental, and vision)
• Flexible spending accounts
• Company paid life insurance
• Company paid short-term & long-term disability
• Company equity
• Voluntary benefits
• 401(k)
• Manager development cohorts
• Employee development funds
• Company holidays
• Winter & Summer break
• Flexible time off