Senior Solutions Engineer

Summary

Join Artera, a leading healthcare communication platform company, as a Senior Solutions Engineer. You will act as a key technical consultant, bridging the gap between Sales, Customer Experience, and Product teams. Responsibilities include leading technical aspects of sales and implementation, conducting technical discovery sessions, designing optimized solutions, and translating technical concepts for diverse audiences. You will scope Statements of Work, collaborate with cross-functional teams, and create technical presentations. This role requires 6+ years of relevant experience, a Bachelor's degree (or equivalent experience), expertise in healthcare integration standards, and excellent communication skills. Artera offers a competitive salary, equity, variable compensation, and a comprehensive benefits package including full health benefits, paid time off, and career development opportunities.

Requirements

• 6+ years of relevant experience in solutions engineering, technical consulting, or healthcare technology
• Bachelor’s Degree in STEM preferred *additional experience in lieu of a degree is also acceptable*
• Strong technical aptitude, with expertise in healthcare integration standards such as HL7, FHIR, and API architecture
• Demonstrated ability to scope technical projects and align customer needs with product capabilities
• Excellent communication skills, with the ability to convey technical concepts to diverse audiences effectively
• Proven problem-solving skills and a collaborative approach to tackling complex workflows
• Highly organized, with the ability to manage multiple priorities and adapt to a dynamic environment

Responsibilities

• Act as the technical lead during the sales and implementation processes, ensuring customer workflows align with Artera’s capabilities
• Conduct technical discovery sessions with prospects to evaluate system architecture, workflow needs, and data integration requirements
• Design and propose optimized solutions for healthcare workflows using Artera’s product suite, addressing inefficiencies and ensuring scalability
• Translate technical concepts into clear and actionable information for both technical and non-technical stakeholders
• Scope Statements of Work (SOWs), ensuring feasibility and clarity for successful project implementation
• Collaborate with Sales and Customer Experience teams to ensure alignment on customer expectations and project outcomes
• Create and deliver product demonstrations and technical presentations to illustrate value to prospective and existing customers
• Respond to RFPs, RFIs, and security questionnaires, leveraging cross-functional input to craft effective responses
• Act as a trusted advisor and thought leader for internal and external stakeholders, providing insights on best practices and workflow optimization
• Contribute to internal enablement by educating sales and customer-facing teams on technical aspects of the product

Preferred Qualifications

• Knowledge of database architecture and data storage methodologies
• HIMSS certifications (e.g., CPHIMS, CAHIMS)
• Experience with RFPs and proposal writing in a technical context

Benefits

• Full health benefits (medical, dental, and vision)
• Flexible spending accounts
• Company paid life insurance
• Company paid short-term & long-term disability
• Company equity
• Voluntary benefits
• 401(k)
• Manager development cohorts
• Employee development funds
• Company holidays
• Winter & Summer break
• Flexible time off