Senior Solutions Engineer

Summary

Join Astronomer as a Senior Solutions Engineer - Cloud Infrastructure and work with our most strategic private-cloud customers to help them adopt and benefit from Astronomer's offerings for deploying and managing Apache Airflow clusters and related infrastructure. You will assist customers with installations and support of their technology stack for private-cloud installations. This role involves a flexible hybrid work model, working at least 3 days per week at our Hyderabad office. You will be responsible for a small number of accounts, ensuring maximum value from their Astronomer investment. The ideal candidate will have extensive Kubernetes experience, strong knowledge of cloud platforms, and excellent communication skills. Astronomer values diverse experiences and encourages applications from candidates with unconventional backgrounds.

Requirements

• Extensive (3+ years) hands-on Kubernetes experience
• 5-7 years of industry experience
• Strong understanding of microservices/service-oriented architecture
• Strong knowledge and hands-on experience in Linux/Unix Operating Systems
• Strong knowledge and hands-on experience in setting up and debugging networking issues on the fly
• Hands-on experience for the Infrastructure as Code tools like Helm, terraform, etc
• Strong working experience and advanced understanding of at least two Cloud Platform among AWS, Azure, and Google Cloud
• Significant level of comfort interacting with assigned customers, over a variety of mediums (slack, email, pair programming sessions)
• Strong oral and written communication skills
• Empathetic and lean towards giving those around them the benefit of the doubt
• Eager to help customers solve problems and succeed in making Airflow the de-facto standard in data orchestration
• Highly data-driven and intrigued by the challenge of delivering an awesome Astronomer experience to hundreds of customers

Responsibilities

• Maintain a single-minded focus to ensure that some of our largest and most strategic customers are extracting the most value out of their Astronomer investment
• Work with Astronomer customers and support the Astronomer Managed Airflow Software installations on their on-premise environments
• Identify, set up, and measure monitoring & alerting metrics for Customer on-prem Astronomer Software infrastructure to ensure optimal performance and high availability
• Independently troubleshoot infrastructure issues related to Astronomer’s Kubernetes-based private-cloud offerings, including but not limited to Kubernetes, networking, database connectivity, and other critical services and solution components
• Drive major incidents, root cause analysis, change impact analysis & implementation
• Identify and develop automation using scripts for environment monitoring and health checks
• Provide guidance/direction to the team for critical/complex infrastructure issues
• Maintain and continuously improve your technical expertise. You would be knowledgeable about Airflow and Astronomer's products. You stay up to date with the latest releases and features while focusing on those that have a greater impact on customers
• Act as a liaison by collecting feedback and identifying improvements through client interactions and relaying these recommendations back to the Product team

Preferred Qualifications

• Some experience in working with or in Apache-Airflow in a production-level environment
• Experience building and maintaining CI/CD pipelines
• Experience working on short and long-term customer-engagements
• Experience with related-market products such as Cloudera, Databricks, Snowflake, DBT, ETL Technologies, and analytics solutions
• Experience with Python/Shell Scripting is a big plus

Benefits

Hybrid Work Model : For this role, you will embrace a flexible hybrid work model, working at least 3 days per week at our Office in Hyderabad while delivering a seamless experience that is digitally and physically connected