Senior Solutions Engineer

Summary

Join Chromatic as a Solutions Engineer and become a pivotal member of our growing team, focusing on the success of our highest-priority customers and company growth. As a primary technical contact for Enterprise accounts, you will guide customers through integration, maximize their use of Chromatic and Storybook, and provide comprehensive training and support. You will troubleshoot complex technical issues, design tailored solutions, and maintain strong customer relationships. This fully remote position requires collaboration with various teams, including Sales and Customer Success, to ensure customer satisfaction and positive experiences. The ideal candidate possesses deep technical expertise, enjoys problem-solving, and thrives in a fast-paced environment. This role is fully remote, with the candidate required to be located in EMEA or the Eastern Time Zone within the US or Canada.

Requirements

• 2+ years in a customer-facing technical role (ex: Solutions Engineer, Sales Engineer); experience in a B2B SaaS or developer tools company a plus
• Strong background in frontend space and familiarity with modern JavaScript tools and frameworks (e.g., Webpack, React); experience with Storybook and/or Chromatic is a plus
• Excellent problem-solving skills and the ability to break down complex technical concepts clearly and effectively
• Strong interpersonal and communication skills — inquisitive, welcoming, empathetic, and able to build genuine relationships with both technical and non-technical stakeholders
• Highly organized and dependable, with the ability to prioritize and manage multiple projects across different accounts; self-motivated and strong time management skills
• Comfortable working in a fast-paced, dynamic environment where priorities may shift quickly

Responsibilities

• Serve as a trusted technical advisor to Enterprise customers, providing guidance on using Chromatic’s core features and integrating them into existing workflows
• Develop and maintain strong customer relationships
• Troubleshoot and resolve technical issues, and design tailored solutions to meet customer needs
• Implement and maintain technical integrations for Enterprise accounts (e.g., SSO setups), and make updates to support customer onboarding and account management
• Help customers adopt and scale Storybook usage across large organizations, partnering closely with our Developer Experience team to build supporting resources
• Partner with Customer Success Managers to ensure that customers have a positive experience implementing and using Chromatic, including joining quarterly business reviews and key account calls
• Partner with Sales to provide technical expertise during the sales process and create customized solutions for prospects
• Identify and improve internal workflows to streamline processes and enhance the customer experience
• Act as the voice of the customer internally by providing feedback and insights and working closely with the product and engineering teams
• Coordinate cross-departmental efforts to ensure solution compatibility and success

Benefits

• Salary range: US $123,000 - $174,000 + equity
• This is a fully remote position, and the candidate must be located in EMEA or the Eastern Time Zone within the US or Canada