Senior Solutions Engineer

Summary

Join DNAstack as a Senior Solutions Engineer and bridge customer success with engineering excellence. Work closely with stakeholders to deliver technical solutions meeting client needs, including onboarding large-scale initiatives and providing technical support. Lead technical onboarding, act as the primary technical contact for customers, and develop training materials. Support sales and business development efforts through demos, proof-of-concept engagements, and RFI/SOW responses. Collaborate cross-functionally to improve solution delivery and influence roadmap decisions. Advocate for operational excellence by streamlining processes and scaling services. This role requires strong communication, problem-solving, and organizational skills.

Requirements

• 5+ years in a Solutions Engineering, Customer Engineering, or Technical Support role
• Strong communicator able to translate between executive, scientific, and engineering stakeholders
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues
• Excellent organizational skills and ability to manage multiple ongoing projects
• Bachelor's degree in Computer Science, Engineering, Bioinformatics, or a related field
• Proficiency with modern cloud infrastructure and tooling: Public cloud environments (AWS, Azure, GCP)
• Bash
• Python/Jupyter Notebooks
• REST APIs, SQL and relational databases
• Kubernetes, Helm, Terraform, Datadog
• Eligibility to obtain Canadian security clearance (required for select public‑sector projects)

Responsibilities

• Lead technical onboarding of DNAstack solutions by gathering customer requirements, designing tailored implementations, and coordinating timelines across teams
• Act as the primary technical point of contact for customers, providing hands-on support, advanced troubleshooting, and ensuring the long-term success of active deployments
• Develop and maintain training materials and onboarding guides, deliver training, webinars, and workshops to support scalable customer adoption and internal knowledge-sharing
• Support sales and business development efforts by delivering product demos, leading proof‑of‑concept engagements, contributing to RFI/SOW responses, and validating feasibility of custom requests
• Collaborate cross-functionally with product, engineering, and customer teams to improve solution delivery, influence roadmap decisions, and close experience gaps
• Advocate for operational excellence by identifying ways to streamline processes, maintain technical standards, and scale services across customers and projects

Preferred Qualifications

• Familiarity with secure data sharing platforms, clinical research environments, or data curation
• Experience working directly with public sector or healthcare clients
• Ability to write or maintain ETL/data scripts and contribute feedback to product teams
• Experience with genomics or health data is highly desirable

Benefits

• Work on meaningful projects that help improve patient outcomes
• Be part of a collaborative, mission-driven team in a growing startup
• Flexible hours and remote-friendly culture
• Competitive salary, benefits, and stock options
• Opportunity to contribute to open science and global data-sharing efforts