Senior Solutions Engineer

Summary

Join Docsumo, a leading Document AI solution provider, and become a key member of our team. You will provide technical expertise, deliver customer demos and onboarding, and design solutions based on customer needs. Collaborate with product, engineering, and sales teams to ensure smooth operations and report on areas for improvement. This role requires a minimum of 3 years of experience in SaaS or IT, a full-time engineering degree, and proficiency in Python and REST APIs. The ideal candidate is a team player with a growth mindset and a commitment to continuous improvement. Work timings are 3:30 PM to 12:30 AM IST.

Requirements

• Has minimum 3 years of experience, preferably in SaaS or IT
• Must have a full time degree in Engineering Background
• Must have good experience in programming languages like python
• Good understanding of REST API and making api calls
• Good experience with POSTMAN, integration tools like zapier, and other middleware

Responsibilities

• Provide technical expertise through solution designs, solution demonstrations, proof of concepts by various mediums - in-person/virtual presentations, white boards etc
• Cater to the customer's requirement
• Provide support assistance to the customer at times when required
• Delivering customer demos and helping with customer onboarding
• Design solutions based on the customer’s requirement and flexibility and must know how to work on multiple solutions
• Work cross-functionally with the Product Management and Engineering teams to ensure internal speed bumps are encountered
• Reporting processes that may need improvement
• Ensuring that our CRM contains accurate account details and contact information
• Work with the CS and Sales team to ensure all the demos and onboarding setups are handled
• RnD mindset to come up with innovative solutions and workflows

Preferred Qualifications

• Team player who can take responsibility for anything from fixing the office internet to making a sales pitch to the CXO of a company. We believe in the ideology that - Buck stops with me
• Consistent track record of documenting, synthesizing, and communicating results
• Must be self-motivated, flexible, collaborative, with an eagerness to learn
• Commitment to embracing best practices and a continual improvement mindset

Benefits

• Challenging work
• Great boss
• Great team
• Good pay