Senior Solutions Engineer

Summary

Join Grafana Labs' Solutions Engineering team as a customer-facing product expert, contributing to worldwide growth by educating customers and ensuring their success. Partner with the Sales team to qualify and close opportunities, acting as a bridge between engineering, customers, and sales. Responsibilities include articulating Grafana's value proposition, owning technical customer engagements, delivering presentations, and communicating customer feedback. You will drive product conversations, enhance documentation, and create enablement materials. The ideal candidate possesses 5+ years of technical pre-sales experience, excellent communication skills, a technical mindset, and fluency in German and English. The role is based in Germany and offers a competitive compensation package.

Requirements

• 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space
• Be open to various and complex assignments, this will require strong judgment, collaboration, and leadership
• You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products
• You love solving technical challenges and thrive on bringing creative solutions to our customers
• You should have a technical mindset and a desire to grow technically
• Fluent in German and English (both written and spoken)
• Must be located in Germany

Responsibilities

• Partner with our Sales team to articulate the overall Grafana value proposition, vision and strategy to customers
• Own the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility
• Deliver product and technical presentations to potential and existing customers
• Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape
• Drive product conversations based on need and problems with customers
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material

Benefits

• Equity
• Bonus (if applicable)