Senior Solutions Engineer

Summary

Join HashiCorp's Solutions Engineering team in Japan as a Senior Solutions Engineer! Partner with Sales Executives to support the entire customer journey, from pipeline creation to renewals. Leverage your expertise to guide customers, design solutions, and prove the business value of HashiCorp products. You'll collaborate with cross-functional teams and act as a trusted advisor, showcasing strong communication and problem-solving skills. This role requires 4+ years of experience in technical pre-sales or sales engineering, proficiency in DevOps and cloud technologies, and native Japanese language skills. Travel is required.

Requirements

• Experience: 4+ years in a Technical Pre-Sales or Sales Engineering role, or equivalent experience - practitioners are appreciated as well
• Technical Expertise: Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms
• Customer Engagement: Proven experience with implementing software products or solutions in large and dynamic enterprise companies
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey complex technical concepts to diverse audiences
• Problem-Solving Skills: Demonstrated ability to analyze complex technical problems and develop innovative solutions
• Collaboration: Experience working well in a highly dynamic team environment that focuses on providing above industry standard customer service. Proven ability to work cross-functionally with teams such as Product Management, Engineering, and Customer Success
• Travel: Ability to travel as needed, with domestic and occasional international travel required
• Languages: Native Japanese language skill is must and intermediate level of English language skill is preferred

Responsibilities

• Serve as Trusted Advisor: Act as a trusted advisor to aligned accounts, technical teams, and business stakeholders throughout the customer lifecycle
• Exhibit Strong Communication Skills: Influence decisions through effective presentations, demos, technical engagements, and workshops, showcasing your strong communication skills
• Understand the Customer’s Journey: Guide customers through a value realization journey aligned to their strategic priorities, designing technical and business-focused solutions that drive adoption and growth
• Prove Business Value: Demonstrate the business value of HashiCorp solutions in solving the customer’s business problems and driving their target outcomes
• Contribute to Customer Success: Regularly participate in activities such as customer QBRs, cadence calls, customer office hours, and advanced roadmap sessions
• Drive Expansion and Adoption: Seek to drive expansion within current product lines and promote the adoption of multi-product integrated solutions
• Partner with Cross-Functional Teams: Collaborate with teams such as Solutions Architecture, Customer Success, Professional Services, Product Management, and Engineering to ensure success throughout the customer journey
• Provide Authoritative Guidance: Offer authoritative guidance on DevOps concepts, leveraging your strong skills in infrastructure architecture, cloud, IT operations, security, and development technologies and processes
• Maintain Technology Expertise: Establish and maintain a deep understanding of the HashiCorp portfolio, the partner ecosystem, and the competitive landscape

Preferred Qualifications

• Knowledge of HashiCorp Tools: Knowledge of, and experience with, any of the tools in the HashiCorp portfolio
• Technical Certifications: Relevant technical certifications (e.g., AWS, Azure, Google Cloud, DevOps) are a plus
• Education: Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience

Benefits

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