Senior Solutions Engineer

Summary

Join Xometry, a leading digital manufacturing platform, as a Solutions Engineer, where you will play a crucial role in driving customer growth and retention. This customer-facing position requires a blend of technical expertise, project management skills, and strong communication abilities. You will partner with Account Executives to understand customer needs, identify potential manufacturing challenges, and ensure alignment with Xometry's capabilities. This role involves gathering customer insights, compiling competitive quotes, and providing project oversight on complex opportunities. The ideal candidate will have extensive experience in aerospace and defense engineering and manufacturing, a deep understanding of manufacturing principles, and familiarity with relevant industry standards and certifications. This is a unique opportunity to join a dynamic and growing company at the forefront of digital manufacturing.

Requirements

• 10+ years of relevant experience in aerospace and defense engineering and manufacturing roles
• Bachelor's degree in Mechanical Engineering is required
• Experience using Xometry’s services from a customer perspective.  Partner perspective is a bonus
• Deep familiarity with the methods, materials, culture and products of organizations such as Lockheed Martin, Northrop Grumman, Blue Origin, Anduril, General Dynamics, Moog, SpaceX
• Strong understanding of manufacturing principles, including drawings and GDT
• Particularly strong experience in CNC machining.  Composites, Plastics, Harnesses and Sheet Metal Fab are bonuses
• Familiarity with ISO9001, AS9100d, ITAR, NIST and other common and critical compliance and certification requirements
• Excellent communication, interpersonal, and problem-solving skills.  This must extend into remote/digital environments
• Ability to travel to customer and/or partner sites as needed.  25%-35% travel is typical

Responsibilities

• Partner with Account Executives to drive account growth and retention
• Discover, illuminate, digest, organize and execute major projects
• Join Account Executives in onsite visits with customers when appropriate
• Proactively identify and address potential manufacturing challenges (including DFM)
• Stay informed about upcoming customer projects and initiatives to ensure alignment with Xometry's capabilities
• Gather customer insights and feedback to inform sales strategies
• Assist Pre-Sales Engineering with knowledge gathering, digestion, and ultimately compiling correct and competitive quotes
• Combine customer knowledge, Xometry partner knowledge, and Xometry system knowledge to rapidly address customer needs and shepherd projects to delivery
• Provide project management and oversight on complex opportunities

Preferred Qualifications

• Mountain or Pacific home time zone preferred
• Experience with CRM systems such as Salesforce
• Proficiency in Google Suite and Microsoft Office Suite