Senior Project Manager

Summary

Join DEPT® as a Senior Project Manager and partner with Account, Creative, Design, and Operations teams on complex projects for major clients. You will drive operational excellence, improve project planning and budgeting, and ensure client satisfaction. This role requires strong organizational skills, excellent communication, and the ability to manage teams and high-pressure situations. You will collaborate with cross-functional teams, manage client funds, and contribute to process improvements. The ideal candidate has 5+ years of agency project management experience, specifically with creative teams, and expertise in managing complex campaigns and retainers. DEPT® offers a collaborative environment and a comprehensive benefits package.

Requirements

• 5+ years experience in the project management field for an agency, specifically for a creative team
• Experience managing complex campaigns and retainers (experience in organic and paid social preferred)
• Experience with campaign content production
• Experience in leading organic social efforts for brands/clients
• Experience in leading a high-volume, multi service retainer(s) for brands/clients
• Experience in working on creator/influencer-led projects
• Ability to solve problems through collecting relevant information for assessment, understand solutions & consequences in order to choose course of action
• Excellent project management skills, able to identify and recommend efficient ways of working
• Excellent organizational skills and high attention to detail
• Excellent written and verbal English communication skills; excellent presentation skills
• Advanced problem-solving skills
• Excellent time management skills
• Ability to react quickly within a fast-paced environment
• Ability to remain focused under pressure and work under tight deadlines
• Willingness and ability to learn
• Ability to keep a cool head and positive attitude
• Proficient in Google Suite
• Proficient in Asana
• Experience in Slack

Responsibilities

• Responsible to developing approaches to projects and project plans as well as directing and evaluating project management processes
• Responsible for establishing, maintaining, and executing on timelines
• Responsible for partnering with Resource Management and Capacity Planning teams to resource effectively and efficiently to ensure proper resource utilization
• Expected to have an understanding of each project’s status
• Expected to maintain an intimate knowledge of relevant client relationship and health
• Expected to able to collaborate on new client onboarding
• Expected to have an understanding of scope management inclusive of how to track and manage, escalate scope pacing issues
• Ability to manage, monitor and reconcile client out-of-pocket funds
• Ability to identify inefficiencies with the team to Client Lead
• Ability to develop accurate and fair cost estimates for projects
• Ability to engage in discussions about budget adjustments
• Responsible for ensuring teams are operating effectively and efficiently towards clients goals while ensuring profitability on accounts
• Responsible for periodically reviewing team ways of working and identify opportunities for streamlining or improvement
• Responsible for ensuring delivery of work is to the highest possible standard
• Ability to lead, line-manage, motivate and inspire a team
• Ability to effectively communicate distilled, concise and clear feedback, identifying actionable next steps
• Ability to set clear expectations
• Ability to draw conclusions and actionable insights from analysis
• Ability to make informed decisions quickly in response to client needs and unforeseen challenges
• Ability to balance risk and opportunity when proposing solutions
• Ability to identify, collaborate and troubleshoot problems with other disciplines as they arise
• Ability to manage upwards effectively
• Ability to work across multiple projects simultaneously, managing your time in order to give all work the proper care and attention necessary to produce strong and successful work
• Familiarity with DEPT's service offerings & department leads

Benefits

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave