Senior Specialist Education Professional

Summary

Join NICE's AI Center of Excellence and contribute to developing impactful education and training programs for customers, partners, and employees on AI-driven solutions. As an AI Knowledge Specialist, you will create and maintain learning materials, conduct training sessions, and collaborate with cross-functional teams to ensure educational content accuracy and relevance. You will also maintain and monitor NICE's Knowledge Management System (KMS), ensuring all content is searchable and updated. This role requires a Bachelor's degree and 12-15 years of experience in education, technical training, or instructional design, preferably in a tech or SaaS environment. Strong understanding of AI concepts and excellent communication skills are essential. NICE offers a hybrid work model (NICE-FLEX) with 2 days in the office and 3 days remote.

Requirements

• Bachelor’s degree in business, AI, Information Systems, Computer Science, Project Management, Instructional Design or related field or equivalent experience required
• Experience- 12-15 years
• Proven work experience in education, technical training, or instructional design, preferably in a tech or SaaS environment
• Ability to translate complex AI topics into digestible, engaging learning materials for diverse audiences
• Excellent technical English writing and editing skills
• Strong client orientation, with an understanding of client needs and concerns
• Excellent communication and presentation skills, with experience leading live training sessions
• Diligent attention to detail
• Hands-on experience with Content Management Systems (ServiceNow, SharePoint), digital learning tools, and documentation software
• Strong organizational and collaboration skills, with the ability to work in a global, collaborative team environment
• Ability and willingness to work in a highly dynamic environment
• Highly proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint) as well as Visio

Responsibilities

• Develop and maintain comprehensive AI education materials, including documentation, online courses, hands-on workshops and best practice technical guides
• Conduct live and virtual training sessions to enable customers and employees to successfully implement and utilize AI solutions
• Work closely with cross-functional teams , including product developers, engineers, and customer success teams to stay updated on AI advancements and best practices
• Stay informed on AI education methodologies and the latest technologies to ensure industry-leading training content
• Own and maintain the Knowledge Management System (KMS), ensuring content is searchable, structured, and up to date on AI advancements and best practices
• Review, edit, and publish knowledge base articles, ensuring accuracy, clarity, and alignment with organizational standards
• Implement best practices for content tagging, indexing, and version control to enhance accessibility and usability
• Analyze knowledge base usage metrics to improve efficiency and optimize content for relevance
• Gather insights and feedback from training participants to refine and enhance learning programs

Preferred Qualifications

Strong understanding of Generative AI, Natural Language Processing (NLP), Machine Learning (ML), and Conversational AI concepts preferred

Benefits

• Be a key part of a growing AI Center of Excellence, shaping how businesses adopt and leverage AI solutions
• Work with cutting edge AI technologies and contribute to customer success
• Collaborate with an innovative team driving the future of AI education
• Enjoy NICE-FLEX!
• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week