Senior Specialist, Internal Communications

Summary

Join Upwork's Internal Communications team as a Senior Specialist! In this high-energy role, you will creatively contribute ideas, manage key internal programs, and oversee team operations. Responsibilities include supporting the weekly all-company meeting, managing the company intranet (The U), and collaborating with cross-functional teams. You will also develop content strategies, maintain content architecture, and promote user adoption of The U. This role requires strong communication, project management, and technical skills. Upwork offers a remote-first work environment and a comprehensive benefits package.

Requirements

• You have at least two years’ experience in internal communications or a related field; experience in a remote/hybrid work environment is preferred
• You are highly detail-oriented: super organized with a desire for excellence
• A strong writer, you are creative and quick at pulling together elevated, engaging, clear content
• You pull on the threads, able to see beyond the priority of the day to identify opportunities to extend and build on our work – and manage possible risks
• You are good at building relationships with internal partners and have a “we’re in this together” mindset to solve collective challenges or seize opportunities to make them actionable
• A critical thinker with the ability to understand the end user experience, you know how to translate technical language into layman’s terms that is intuitive for a global audience
• You’re an advocate for technology and change with a passion for supporting remote organization effectiveness through enabling collaboration and communication technology
• A strong project and program manager, you have a demonstrated project management skillset, including the ability to meet deadlines and ensure others do the same
• You’re comfortable working collaboratively, virtually, and independently in a complex, global organization, across time zones and with different cross-functional teams – and you’re familiar with the collaboration tools that make this happen: Slack/Teams, Google Workplace, Zoom, Asana, and intranet platforms such as Haystack

Responsibilities

• Support our weekly, company-wide meeting designed to foster clarity, transparency and a sense of community. That means agenda planning and consultation with leadership, speaker coordination and rehearsals, developing tactical deliverables, and meeting execution and management with supervision
• Help this team run like a well-oiled machine with general oversight and management of our tools, systems, platforms and team operations
• Manage The U, our company intranet, ensuring high-quality, consistent, and diverse types of content are regularly posted for employee consumption and connection. Collaborate with The U content owners to define engaging content strategies and provide guidance on creating and organizing content within the intranet platform
• Manage and maintain The U’s content architecture, with emphasis on end-users being able to maintain their own content. Offer expertise in structuring and optimizing content for easy navigation, searchability, and user engagement
• Expand the aperture for The U into a purposeful editorial engine that features a mix of cultural elements like team member recognition and spotlights, company news, leadership updates, and business/technology developments
• Monitor and edit user-generated content for appropriateness, communicating standards and expectations as needed
• Promote user adoption through user and site manager training, consultation, and support of existing functionality. Assist users by building training documents and providing guidance with intranet-related tasks to enable self sufficiency
• Partner closely with the Internal Communications, IT, HR, and leadership teams to increase visibility and awareness of important company news
• Partner with cross-functional internal stakeholders to develop workflows and tools to improve the employee experience (e.g., new hire onboarding, internal events, etc.)
• Take point on All Hands logistics, supporting the planning rhythm, ensuring tools and processes are functional, and organizing collaboration between internal partners
• Help manage Slack channels, keeping them organized, archiving, and bringing best practices as they emerge to bear internally
• Seek out, suggest and help implement best practices with regard to measuring and analyzing the effectiveness of our current internal communications programs
• Lead major tactical aspects of our annual company Kickoff, working hand-in-hand with our Multimedia and Creative teams
• Serve as a resource for Internal Communications for projects that demand a capable and enthusiastic generalist

Benefits

• Comprehensive medical insurance coverage for both you and your family
• Unlimited paid time off
• A 401(k) plan with matching contributions
• 12 weeks of paid parental leave
• An Employee Stock Purchase Plan
• Annual bonus plan or sales incentive plan
• Eligibility to participate in our long term equity incentive program