Senior Specialist Program Manager

Summary

Join NiCE, a global market leader, and become our Program Manager. Plan and lead product releases, overseeing multiple projects to support strategic goals. Track work plans, deliverables, and KPIs, while ensuring cross-product synchronization and providing status updates. This individual contributor role requires close collaboration with scrum teams, product, operations, and support. You will work with Product & R&D teams to manage product work plans and timelines, build communication cadences, and own SDLC KPIs. Help remove impediments, analyze data, and ensure organizational release readiness. Lead meetings, presentations, and facilitate team collaboration.

Requirements

• At least 13+ years of relevant project / program management experience
• Strong understanding of project management methodologies, tools, and techniques
• Proven track record of successfully managing multiple projects and initiatives simultaneously
• Experienced working on complex SaaS products in a fast-paced R&D environment
• Excellent communication, negotiation, and interpersonal skills
• Strong presentation skills
• Ability to work collaboratively with cross-functional teams and manage multiple stakeholders
• Ability to multi-task at speed
• Ability to drive project decisions through strong Data governance, Metrics
• Accountable for the R&D KPIs are met while working with team and other stakeholders
• Strong problem-solving and decision-making skills
• Experience on vendor management aspects – Creating SOWs, tracking milestones, reviewing status
• Leverages AI tools
• Hands-on knowledge & experience on- Software Development & Quality - Processes & standards
• Release Management
• Pre & Post-Production Product Launches
• Hands on exp on Atlassian Tools (JIRA/Confluence)
• Good Knowledge of: Java/J2EE stack
• Cloud- AWS
• DevOps practices

Responsibilities

• Planning and leading the product releases
• Overseeing multiple projects and initiatives that support the organization's strategic goals
• Tracking work plans and schedules
• Controlling deliverables
• Aligning with stakeholders
• Ensuring cross products synchronization
• Tracking product and program KPIs and providing status updates to management at product and or program level
• End to end Agile project management responsibility– scope, quality, schedule and resources along with risk management organizational release readiness
• Working with the Product & R&D teams to plan, manage and update product work plan, deliverables, and timelines as part of the defined Release Lifecycle
• Build clear communication cadences to track progress and enable decision making
• Owns SDLC and related execution KPIs for team efficiency and quality, ensures they are met
• Help remove program/release impediments for the scrum teams through co-ordination with cross functional teams
• Work and analyze data from the teams & JIRA to provide insights, raise flags, and periodically present status to management using relevant tools and dashboards
• Ensure organizational readiness for Release/Delivery (e.g Support, NPI, Services, Sales groups, etc.)
• Track product KPIs take necessary measures to ensure that goals are met
• Ensure adherence to project management methodologies, standards, and best practices, and continuously improve project management processes and tools
• Lead project meetings and presentations, and facilitate communication and collaboration among team members and stakeholders
• Be the one individual who can address all delivery and program related topics

Preferred Qualifications

PMP certification preferred

Benefits

• Enjoy NiCE-FLEX!
• At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week