Senior Staff Engineer

Summary

Join Nagarro, a rapidly growing Digital Product Engineering company, as a ServiceNow Developer. You will leverage your 10+ years of experience in ServiceNow development, specializing in Service Portal, HRSD, and Integrations. Responsibilities include writing high-quality code, analyzing client needs, and implementing technical solutions. You will also mentor team members and ensure high standards of delivery. A Bachelor's or Master's degree in a related field is required. The role involves collaboration with various teams and global locations.

Requirements

• Experience 10+ years
• Strong experience in ServiceNow Development specializing in Service Portal, HRSD, Integrations
• Hands on experience in SPM, CSM, Service Portal and ITSM module
• Hands-on experience in ServiceNow integrations with third-party systems
• Strong understanding of ITIL principles
• Ability to translate business requirements into technical solutions
• Provide expertise on all technical questions related to development of ServiceNow in SPM and CSM modules
• Develop and implement technical solutions and conduct component Integration Tests
• Configure ServiceNow using scripting (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, Angular JS)
• Work with our ServiceNow team to implement the ServiceNow (all the modules) across all global locations
• Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs
• Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery detail
• Excellent communication and interpersonal skills
• Bachelor’s or master’s degree in computer science, Information Technology, or a related field

Responsibilities

• Writing and reviewing great quality code
• Understanding functional requirements thoroughly and analysing the client’s needs in the context of the project
• Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns and frameworks to realize it
• Determining and implementing design methodologies and tool sets
• Enabling application development by coordinating requirements, schedules, and activities
• Being able to lead/support UAT and production roll outs
• Creating, understanding and validating WBS and estimated effort for given module/task, and being able to justify it
• Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
• Giving constructive feedback to the team members and setting clear expectations
• Helping the team in troubleshooting and resolving of complex bugs
• Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken
• Carrying out POCs to make sure that suggested design/technologies meet the requirements