Senior Staff Engineer

Summary

Join Nagarro, a Digital Product Engineering company, as a ServiceNow expert with 10+ years of experience. You will be responsible for leading and supporting ServiceNow development and implementation projects, leveraging your expertise in ITAM, HAM, SAM, and ITSM modules. The role requires proficiency in ServiceNow scripting and experience with Agile/Scrum methodologies. You will mentor team members, ensure high-quality deliverables, and collaborate effectively with clients. A Bachelor's or Master's degree in a related field is required, along with ServiceNow certifications. The ideal candidate will possess strong communication and problem-solving skills.

Requirements

• Total experience 10+years
• Strong working experience in ServiceNow development and implementation
• Proven expertise in ServiceNow ITAM, HAM, SAM, and ITSM modules
• Experience in implementing and managing complex integrations between ServiceNow and external systems
• Proficiency in ServiceNow scripting: Business Rules, Client Scripts, UI Policies, UI Actions, Jelly, and AngularJS
• Experience working in Agile/Scrum environments and managing multiple priorities in a fast-paced setting
• Experience with ServiceNow ITOM and/or CSM modules
• Strong understanding of ITIL processes and certifications (Foundation or Intermediate level preferred)
• ServiceNow Certified System Administrator and additional module certifications
• Familiarity with ServiceNow Flow Designer and Integration Hub
• Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery detail
• Excellent communication and interpersonal skills
• Bachelor’s or master’s degree in computer science, Information Technology, or a related field

Responsibilities

• Understanding functional requirements thoroughly and analyzing the clients needs in the context of the project
• Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it
• Determining and implementing design methodologies and toolsets
• Enabling application development by coordinating requirements, schedules, and activities
• Being able to lead/support UAT and production rollouts
• Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it
• Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
• Giving constructive feedback to the team members and setting clear expectations
• Helping the team in troubleshooting and resolving complex bugs
• Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken
• Carrying out POCs to make sure that suggested design/technologies meet the requirements