Senior Staff Engineer

Summary

Join Nagarro, a Digital Product Engineering company, as a ServiceNow developer with 10+ years of experience. You will be responsible for understanding client needs, envisioning solutions, and implementing designs using ServiceNow. Responsibilities include leading UAT and production rollouts, creating WBS, addressing issues, and mentoring team members. You will need strong expertise in ITSM, ITOM, CMDB, Service Mapping, and proficiency in developing integrations. A Bachelor's or Master's degree in a related field is required. The role involves working in an Agile/DevOps environment and collaborating on large-scale, global implementations.

Requirements

• Total experience 10+years
• Strong working experience in ServiceNow development and implementation
• Strong expertise in ITSM, ITOM, CMDB, and Service Mapping
• Hands-on experience with ServiceNow Discovery, MID Server configuration, and dependency mapping
• Proficiency in developing and maintaining integrations (REST, SOAP, JDBC, etc.)
• Strong scripting skills in JavaScript, Glide, and use of Flow Designer
• Experience in working in an Agile or DevOps-driven environment
• Understanding of ITIL frameworks and processes
• Experience working on large-scale, global ServiceNow implementations
• Knowledge of CMDB best practices, health dashboards, and data normalization
• Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery detail
• Excellent communication and interpersonal skills
• Bachelor’s or master’s degree in computer science, Information Technology, or a related field

Responsibilities

• Understanding functional requirements thoroughly and analyzing the clients needs in the context of the project
• Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it
• Determining and implementing design methodologies and toolsets
• Enabling application development by coordinating requirements, schedules, and activities
• Being able to lead/support UAT and production rollouts
• Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it
• Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
• Giving constructive feedback to the team members and setting clear expectations
• Helping the team in troubleshooting and resolving complex bugs
• Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken
• Carrying out POCs to make sure that suggested design/technologies meet the requirements

Preferred Qualifications

Exposure to other ServiceNow modules such as SPM (Strategic Portfolio Management), GRC, or HRSD