Senior Network Engineer

Summary

Join Ro’s Information Technology Engineering team as a Senior Network Engineer. This hands-on role involves designing, building, and maintaining enterprise networks, Wi-Fi, remote access, and cloud telephony platforms. You will collaborate with leading vendors to ensure fast and secure connectivity across offices, pharmacies, and remote teams, focusing on a seamless user experience. The position reports to the IT Engineering Manager and requires close partnership with Security, Clinical Platform, and Site teams. Ro offers a competitive salary and benefits package, including full medical, dental, and vision insurance, 401(k) matching, flexible PTO, and more. The role allows for flexibility, with a hybrid work model.

Requirements

• 5–7 years as a network/voice engineer delivering projects end-to-end
• Solid background in routing and switching, and can design/configure/run a segmented network scheme
• Centralized firewall management (Palo Panorama, FortiManager, Cisco FMC) to standardize configurations
• Demonstrated experience tuning enterprise Wi-Fi for optimal performance in dense, co-channel, real-world environments
• Proven admin experience with Cloudflare or similar SASE edge, plus Zscaler or equivalent VPN/ZTNA
• Hands-on Zoom Phone (or Teams/8x8/RingCentral) deployment and number porting
• Has lived in the CLI, but now prefers to configure via API wherever possible
• Scripting skills in Bash or Python; you automate the boring stuff
• A keen eye to spot the missing { in a JSON object
• Fast learner, clear thinker, ruthless troubleshooter
• Passion for rock-solid uptime and a patient-first mindset
• Plays well with others—security, ops, and clinicians alike

Responsibilities

• Architect, deploy, and run Ro’s LAN/WAN, Wi-Fi, and VPN footprint (Palo NGFW, Meraki MS/MR, Cloudflare MagicWAN/IPsec tunnels, Zscaler ZIA/ZPA, etc)
• Own Zoom Phone: number management, call routing, QoS, E-911, analytics, and user training
• Monitor and tune network performance; root-cause packet-level issues before users feel them
• Enforce zero-trust principles across users and devices; tighten policy without hampering speed
• Automate network and telephony configs via IaC (Terraform, Meraki/Zoom APIs, CI/CD pipelines)
• Write crisp implementation plans and hold vendors to timelines and SLAs
• Handle L3 escalations and document fixes so the help desk rarely needs you twice
• Join a low-noise on-call rotation (~every 2 months) to keep nights and weekends sane

Benefits

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth stipends
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness