Senior Staff Product Designer, AI Employee Experience

Summary

Join ServiceNow's Product Design team and lead large, cross-product initiatives, delivering world-class product experiences focused on AI and Employee Experience solutions. You will drive exceptional user experience, design languages, and frameworks, providing strategic direction and leadership for collaborative efforts with multidisciplinary teams. Share your knowledge and expertise to elevate colleagues and the community of practice. This role requires experience in the product development lifecycle of web and/or software applications, as well as user experience design. Preferred qualifications include 10+ years of relevant design experience and a strong portfolio showcasing innovative product design solutions. The position offers the opportunity to shape product strategy and transform how people work globally.

Requirements

• Experience participating in the complete product development lifecycle of web and/or software applications
• Experience in user experience design or industry experience (corporate, software, web or agency)

Responsibilities

• Lead large, cross-product initiatives and deliver world-class product experiences creating exceptional AI and Employee Experience solutions that shape product strategy and and transform how people work around the world
• Drive exceptional and innovative end-to-end user experience, design languages, and frameworks across one or more domains or key strategic initiatives
• Provide strategic direction, vision, and leadership for large collaborative efforts with multidisciplinary teams
• Share knowledge and expertise with others across the company and externally to elevate colleagues, teams, and community of practice

Preferred Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 10+ years of relevant design experience
• An inspiring portfolio demonstrating exceptional and innovative product design solutions for end-to-end user journeys that satisfy user needs and business objectives
• Experience in producing high-fidelity specifications for deliverables such as product design experiences, design languages, and frameworks across one or more domains or key strategic initiatives
• Advocate for design value and purpose across the company and externally to elevate colleagues, teams, and community of practice
• Influence skills and drive to continuously improve product design processes across business units and design teams