Senior Staff Product Designer

Summary

Join Gusto as a Senior Staff Designer and lead for our Compliance team, playing a critical role in compliance experience strategy and execution across the product. Collaborate with cross-functional partners to design a seamless experience for Gusto admins and employees. Contribute to team quality and leadership, setting direction for platform designer collaboration. Drive company-wide impact by strengthening understanding and execution of compliance experiences. Work with various teams to understand customer problems, define UX vision, and achieve short-term milestones. Mentor designers, provide design rationale, and seek feedback to improve quality. Gusto offers competitive compensation and benefits.

Requirements

• 10+ years' aligned Product Design experience, ideally with a few years of platform experience
• Experience developing a cohesive product strategy in partnership with cross-functional collaborators, and getting alignment across a complex organization
• Experience using prototyping to quickly share ideas and get buy-in on design decisions
• Experience designing and shipping products in complex domains informed by research, data, and insights from support teams demonstrated through a portfolio of work you’ve directly contributed to
• Strong background in systems thinking, including using and contributing to a Design System and designing with a Platform-first approach
• Ability to explain the impact of your work, tradeoffs you’ve made, lessons learned, and design rationale
• Ability to think long term towards a broader vision or step change, while being able to speak to scoping and sequencing to deliver iterative value
• Experience designing end-to-end customer journeys from software to service
• Strong understanding of common web patterns, foundations, and the ability to discern when to innovate versus adopt existing standards
• Strong opinions loosely held and a willingness to engage in constructive debates about scope and tradeoffs to build alignment and unblock work
• Strong UX craft — you can break down complex experiences and design with consideration for all touchpoints
• Ability to embrace ambiguous situations as opportunities to create
• Passion for Gusto’s mission and the impact we can have on the world

Responsibilities

• Drive company-wide impact by strengthening our teams’ collective understanding and execution of compliance experiences
• Work with cross-functional partners in Product Management, Engineering, and Data Science to understand customer problems, key opportunities in your domain, and define both the long term UX vision and short-term milestones that unlock customer value
• Collaborate with our Research, Data Science, and Customer Support teams to build a holistic understanding of customer needs, and make sure they’re shared with your teams to inform their thinking, build empathy, and inform prioritization decisions
• Collaborate with internal teams to understand common customer and business needs, and craft patterns and systems that meet those needs
• Work with engineering partners to assess downstream impact to the customer experience through data modeling and architecture decisions
• Advocate for, and contribute to, the use of Workbench, our Design System
• Mentor designers across the Core Experiences team, fostering growth and collaboration
• Provide the “why” behind design decisions that can be easily adopted by partnering disciplines
• Provide and seek feedback from other designers to always push the bar for quality

Preferred Qualifications

• A bonus: experience in the compliance domain
• A builder who can develop a long-term vision, as well as execute it

Benefits

• Competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto)
• Our cash compensation range for this role is $174,000/yr - $235,000/yr in Denver & most remote locations, and $204,000/yr - $254,000/yr San Francisco, Seattle & New York
• Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role)
• When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required