Senior Staff Product Designer

Summary

Join Gusto as a Staff Product Designer on Payroll Services and wrangle technical and regulatory complexities into guided user experiences for employers. Collaborate with internal teams to enhance processes and improve internal tools used for customer tax account setup and maintenance. As a key partner in product development, you will lead the process from vision setting to launching new features and iterating on existing ones. The Payroll Services team is responsible for customer experiences and internal services related to payroll processing, tax calculations, payments, and compliance. This is a senior role requiring significant experience leading design direction and influencing product decisions across multiple areas. Gusto offers competitive compensation and benefits.

Requirements

• 8+ years' Product Design experience
• Breadth of impact: Demonstrated experience leading design direction across multiple teams, and influencing design/product across multiple product areas
• Comfortable with complexity: Led the design of approachable, guided customer experiences in complex domains. Ideally led a platform/services or enablement team
• Product acumen: Comfortable working with executive stakeholders, and able to demonstrate how you’ve shaped business decisions
• Technical acumen: Deep understanding of technical systems and how those translate into customer and business outcomes. Able to demonstrate how you’ve built your own technical understanding, and influenced system decisions that affect customer experience
• Builder mindset: Led a team to ship customer-facing products and services, not just plans and documents. Able to demonstrate how you’ve stayed involved with customer-facing work as a leader, and how you’ve supported your direct reports through complex projects
• High quality bar: Tireless advocate for our customers’ experience with Gusto. Able to demonstrate how you’ve maintained design quality and accessibility across screen sizes, while shipping iteratively to deliver customer value early and often

Responsibilities

• Collaborate with cross-functional partners to define a long-term UX vision for your product area and how it fits into Gusto’s broader vision
• Work with cross-functional partners in UX Research, Data Science, Legal, Compliance, Payroll Ops, and Customer Support to understand customer problems and identify key opportunities for the customer and our business
• Build our collective understanding of our customers’ payroll and tax compliance needs through research and data
• Design and ship both net-new and iterative projects that deliver consistent value to our customers
• Contribute to Gusto’s product design community by sharing your skills and experience
• Champion our design system and platform standards, and help evolve them through your team’s work

Benefits

• Competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto)
• Cash compensation range for this role is $174,000/yr to $216,000/yr in Denver & most remote locations, and $204,000/yr to $254,000/yr in San Francisco, Seattle & New York
• Employees who are based in Denver, San Francisco, and New York City will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role)