Senior Staff Solutions Engineer

Summary

Join Marqeta as a Senior Staff Solutions Engineer and partner with Business Development and Customer Success teams to secure new revenue. Lead technical solutioning and consulting, showcasing Marqeta's platform to clients. You will possess a deep understanding of Marqeta's architecture and present solutions consultatively. Lead internal knowledge-sharing and process improvements. This flexible, remote role (US-based) offers the chance to work with innovators and impact financial access. You will be responsible for leading technical overviews, designing solutions, and providing ongoing technical consulting to ensure client success. You will also represent the voice of the customer, contributing to product development and feedback.

Requirements

• Typically requires a minimum of 10 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree or equivalent experience
• Experience leading teams, strategic initiatives and/or company-defining sales opportunities
• Knowledge of RESTful APIs and relevant tools and technologies (e.g. JSON, Postman, GraphQL, XML, etc.)
• Ability to ramp quickly with new technologies, adapt to changing circumstances, and apply creative solutions to unprecedented challenges
• Strong customer-facing skills with the ability to lead presentations and technical consulting sessions via video conference
• Ability to prioritize, manage, and deliver on multiple projects simultaneously
• Team-oriented and collaborative with the ability to independently recognize opportunities for process improvement and lead ad-hoc initiatives to solve complex problems

Responsibilities

• Partner with our Business Development and Customer Success teams to help close new revenue opportunities with prospective and existing customers
• Lead the technical solutioning and consulting phases of sales opportunities, serving as the primary point of contact for our customers’ technical teams
• Have a deep understanding of Marqeta’s technical architecture and product solutions and the ability to present these solutions in a consultative manner aimed at setting up our clients for a sustainable business partnership
• Lead internal knowledge-sharing sessions, process improvements and other team initiatives with the intention of improving our organization’s capabilities
• Lead Technical Overview and Solution Discovery: Early in the Sales process, you’ll present Marqeta’s technical capabilities to our customers’ product and engineering stakeholders as part of the broader vision of a Marqeta solution
• Designing Solutions: As a deal matures you’ll partner with Solutions Architects, Product Managers and other key internal teams to refine the Marqeta solution best suited to meet the customer’s goals
• Technical Consulting for Long-term Success: When we close the deal, you’ll be the client’s trusted technical advisor and their bridge to our implementation team. Solutions Engineering is foundational to our clients’ technical success by ensuring they are prepared, properly resourced, and supported with expert technical consulting at the critical early phases of their engagement with us
• Represent the ‘voice of the customer’: Solutions Engineering is primarily a customer-facing role, but we also play a pivotal role in the development and rollout of new products and services as we are often the first point of contact for our customers’ technical inquiries. You’ll participate in new product release trainings, assist with beta testing and provide a key link in the feedback loop between clients and our internal product teams
• Know the Tech : Quickly get up to speed on Marqeta's technical capabilities, the unique features and customer benefits our platform offers and how to speak with confidence, knowledge and credibility about what we bring to our customers. This is likely to include working with our Product and Technology teams, and serving as a liaison and "voice of our customers" when engaging with them
• Support the Sales Process : From your first day, you will be expected to work on real customer opportunities through a sales process, from initial engagement to pricing discussions to final contract negotiations. At any given time, you may be supporting as many as 20 - 30 opportunities in various stages of that process
• Engage with Customer Opportunities: You're someone who must love working with customers, most frequently, our customers' developers, product managers, engineers and even business heads. Our BD team will rely on you to ensure the key technical influencers at our customers (and potential customers) deeply understand our technology, what makes it different and better than that of our competitors, and how to quickly get integrated and live
• Trendspotting : As you engage with customers and our team, we think you'll have the best vantage point from which to spot key trends, emerging customer needs, and gaps in the market where Marqeta can have an advantage

Preferred Qualifications

• Bachelor’s Degree in Computer Science or related area
• Demonstrated strong understanding of fintech (e.g. acquiring, networks, point-of-sale) and payments expertise, especially card issuing and processing
• Experience writing solution summaries (e.g. Technical Statements of Work, Solutions Briefs, etc.) and developing swimlanes or flow diagrams (Lucidchart)
• Experience as a software developer and/or product manager

Benefits

• Multiple health insurance options
• Flexible time off – take what you need
• Retirement savings program with company contribution
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Annual bonuses to eligible employees
• We work Flexible First. This role can be performed remotely anywhere within the United States