Senior Strategic Account Executive

Summary

Join Twilio as a Senior Strategic Sales Account Executive and contribute to shaping the future of communications. This role focuses on selling Twilio solutions to high-value existing customers in the EMEA region, particularly the UK market. You will manage a portfolio of fast-growing accounts, focusing on cross-selling, upselling, and organic revenue growth. The position requires significant experience in account management and selling complex technical solutions. Twilio offers a remote-first work environment and a comprehensive benefits package.

Requirements

• 10+ years of Account Management/Sales experience covering selling and closing complex technical solutions to a large customer base within a CpaaS environment
• History of working with accounts ranging from large multinational enterprise customers to SMB
• Demonstrated success by achieving quota on a consistent basis
• Track record of Account Management experience and a solid understanding of how to cross and upsell solutions within a mature customer base
• A solid understanding of financial reporting within a direct customer base - Revenue and Gross Profit tracking, Risk and Opportunity (net new business) cadence

Responsibilities

• Service the fastest growing customers in the region
• Grow our revenue and gross profit share of wallet within your key account list
• Open doors to the purchase of Twilio’s products and services - including (but not limited to) voice, messaging, email, contact centre, account security software
• Maintain the highest levels of customer satisfaction
• Create pricing proposals, negotiate terms and manage the contract process
• Sell solutions to a technical and business audience
• Build trust and mutual respect with customers and peers
• Think outside of the box and have extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple
• Balance challenging priorities and handling multiple projects/deals at the same time
• Effectively forecast on a weekly basis, understand and maintain a sales pipeline and be accountable for a set of targets set by the business

Preferred Qualifications

• Ideally, you also have experience selling both to a business and technical audience
• Experience and understanding of working in the communications market is preferable.  Have sold or worked with Messaging, Voice Calling, Email, Account Security Verification.  Or have prior experience in a traditional telecommunications environment/business

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program