Senior Strategic Account Executive

Summary

Join Twilio as a Senior Strategic Sales Account Executive and play a key role in growing the business within the EMEA region, focusing on the UK market. You will manage fast-growing customers, focusing on solution cross and up-sell, organic revenue growth, and sourcing new opportunities. This role requires selling Twilio solutions to high-value existing customers, maintaining high customer satisfaction, and creating pricing proposals. You will need to negotiate terms, manage contracts, and sell solutions to technical and business audiences. The position is remote, based in the UK or Ireland, and involves approximately 25% travel.

Requirements

• 10+ years of Account Management/Sales experience covering selling and closing complex technical solutions to a large customer base within a CpaaS environment
• History of working with accounts ranging from large multinational enterprise customers to SMB
• Demonstrated success by achieving quota on a consistent basis
• Track record of Account Management experience and a solid understanding of how to cross and upsell solutions within a mature customer base
• A solid understanding of financial reporting within a direct customer base - Revenue and Gross Profit tracking, Risk and Opportunity (net new business) cadence

Responsibilities

• Service the fastest growing customers in the region
• Grow our revenue and gross profit share of wallet within your key account list
• Open doors to the purchase of Twilio’s products and services - including (but not limited to) voice, messaging, email, contact centre, account security software
• Maintain the highest levels of customer satisfaction
• Create pricing proposals, negotiate terms and manage the contract process
• Sell solutions to a technical and business audience
• Build trust and mutual respect with customers and peers
• Think outside of the box and have extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple
• Balance challenging priorities and handling multiple projects/deals at the same time
• Effectively forecast on a weekly basis, understand and maintain a sales pipeline and be accountable for a set of targets set by the business

Preferred Qualifications

• Ideally, you also have experience selling both to a business and technical audience
• Experience and understanding of working in the communications market is preferable.  Have sold or worked with Messaging, Voice Calling, Email, Account Security Verification.  Or have prior experience in a traditional telecommunications environment/business

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program