Senior Strategic Account Executive

Summary

Join Twilio as a Senior Account Executive and drive new business revenue by identifying, qualifying, and closing high-impact opportunities with enterprise customers. You will own the entire sales cycle, from prospecting to closing, focusing on strategic and consultative selling. Understanding customer needs and business drivers is crucial to positioning Twilio's platform as a transformative solution. Building and maintaining strong relationships with key stakeholders is essential, as is collaborating with internal teams to deliver value-added solutions. You will develop account plans and accurate sales forecasts to exceed revenue targets, navigating complex sales cycles and continuously learning about Twilio's product suite and industry trends. This high-impact role requires a driven, strategic, and highly collaborative salesperson.

Requirements

• 10+ years of experience in B2B sales, preferably in the SaaS, cloud communications, or enterprise software industries
• Proven track record of consistently exceeding sales quotas and driving multi-million dollar deals
• Experience selling complex solutions to technical and business stakeholders at the enterprise level
• Strong consultative selling skills and ability to develop tailored value propositions for strategic accounts
• Excellent communication, negotiation, and presentation skills, both written and verbal
• Comfortable navigating complex organizations and influencing cross-functional teams (e.g., product, marketing, engineering)
• Deep understanding of the sales cycle, including prospecting, qualifying, forecasting, and closing
• Ability to thrive in a fast-paced, ambiguous, and high-growth environment
• Experience using Salesforce or similar CRM tools to manage pipelines and forecast revenue
• Strong business acumen and ability to understand customer pain points and industry trends
• Bachelor’s degree required; MBA or technical background is a plus
• Fluency in English

Responsibilities

• Drive new, upselling business revenue by identifying, qualifying, and closing high-impact opportunities with enterprise customers
• Own the entire sales cycle — from prospecting to negotiation and closing — with a focus on strategic and consultative selling
• Understand customer needs and business drivers to position Twilio’s platform and APIs as transformative solutions
• Build and maintain strong, long-term relationships with key stakeholders, including C-level executives, technical leaders, and business decision-makers
• Collaborate with Solutions Engineers, Product, Marketing, and technical teams to design and deliver value-added solutions
• Develop account plans, territory strategies, and accurate sales forecasts to achieve and exceed revenue targets
• Navigate complex sales cycles involving multiple stakeholders and buying centers
• Continuously learn and stay informed about Twilio’s evolving product suite and industry trends to better serve clients
• Represent Twilio at industry events, conferences, and meetings to build pipeline and elevate brand awareness
• Champion the voice of the customer internally to help shape future product enhancements and go-to-market strategies

Preferred Qualifications

• CPaaS experience
• ISV and B2B2B or B2B2C experience
• CX experience
• B2B/SaaS Sales: Demonstrated success in selling cloud-based solutions, SaaS, or similar technologies
• Proven Results: Track record of consistently meeting or exceeding sales targets

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program