Senior Supply Acquisition Specialist

Summary

Join Taskrabbit as a Senior Specialist for Supply Acquisition and drive the growth of the moving business by acquiring and onboarding independent contractors. This remote-first role involves creating dashboards, optimizing application funnels, establishing registrant requirements, leading a BPO team, driving operational performance improvements, and executing strategic projects. You will collaborate cross-functionally and develop solutions to improve customer and contractor experiences. The ideal candidate possesses strong analytical and problem-solving skills, along with experience in strategy consulting, investment banking, or tech operations. Taskrabbit offers a competitive compensation package, including base pay, bonus, and benefits, and a remote-first work environment.

Requirements

• At least 4 years of work experience in strategy consulting, investment banking or operations at a tech startup or marketplace company
• Bachelor's degree in Business, Engineering, Computer Science or related discipline
• Ability to break down high-level business problems into concrete, systematic solutions
• A knack for experimentation and a track record of tangible results piloting and implementing processes
• Strong analytical skills to self-serve on most data-related inquiries
• Experience working cross-functionally with tech & product teams to co-create ops tools
• Strong project and program management expertise with sharp organizational skills and the ability to create and manage to a detailed plan
• Ability to manage an offshore team with clarity and consistency
• Proficiency in SQL, Python, GSuite

Responsibilities

• Create and manage dashboards that track supply needs across the U.S., generating plans to acquire new supply. This will include collaboration with Marketing and Data, among others
• Own and continually optimize our application funnel in Fountain (an applicant tracking system), looking for ways to reduce application times and improve conversion rates while maintaining registrant quality
• Establish registrant requirements and own the overall registration process (i.e. market waitlisting/gating; determining document requirements; ensuring agents are reviewing accordingly; determining information requirements and ensuring proper vetting
• Lead a BPO team in all tasks related to new supply growth, the application process, and onboarding of new supply.  Coordinate staffing and scheduling with BPO management
• Drive step-changes in operational performance - map out complex processes, develop and track new metrics, and implement creative solutions to optimize or automate core processes
• Develop and execute strategic projects for direct bottom-line impact - think of new opportunities, run experiments, and work cross-functionally to plan and execute innovative solutions around quality acquisition and cost reduction
• Design and implement programs intended to increase the number of top-of-funnel applicants above and beyond those we bring in through paid marketing campaigns
• Partner closely with the Success and Fulfillment teams to ensure independent contractors are in the right place at the right time, providing a high level of service to customers

Preferred Qualifications

Familiarity with Sigma, Looker, and Fountain

Benefits

• Remote-First Company
• Employer-paid health insurance (US employees)
• 401k match with immediate vesting (US employees)
• Medical insurance (EU employees)
• Generous and flexible time off with 2 company-wide closure weeks
• Taskrabbit product stipends
• Wellness + productivity + education stipends
• IKEA discounts
• Reproductive health support
• Base pay range for this position is $80,000 - $111,000
• Bonus