Senior Support Specialist

Summary

Join SOCRadar, a thriving cybersecurity company experiencing global expansion and innovation, and become a Senior Support Specialist. You will support staff and customers using our platform-based cybersecurity threat intelligence services. Key responsibilities include reviewing and eliminating cyber threat intelligence findings, conducting research, meeting customer technical requests, reporting findings, and ensuring communication within the company. You will also prepare technical content and automate tasks. This role requires at least 3 years of cybersecurity experience, a university degree (preferably in engineering), OSINT mastery, and knowledge of various security concepts and technologies. SOCRadar offers a talented team, private health insurance, remote work, an e-learning platform, and paid time off for birthdays and October Security Awareness Month.

Requirements

• At least 3 years of experience in cybersecurity
• University graduates, preferably in engineering departments (Especially Computer, Electronics and Telecommunications, Electrical/Electronics, etc.)
• Master of the OSINT concept
• Knowledge of TCP/IP, web, and network security
• Knowledge/experience in penetration testing and vulnerability assessment and actively participated in penetration tests
• Importance of reporting and documentation
• Experienced with Linux
• Knowledge of virtualization
• Self-disciplined
• Strong analytical skills and ability to effectively prioritize and coordinate multiple tasks simultaneously
• Ability to adapt to intense work tempo, teamwork, open to learning, research, high communication and coordination skills, self-motivated

Responsibilities

• Ensure the accurate review and elimination of cyber threat intelligence findings generated by the platform
• Stay up-to-date in the changing threat landscape
• Conduct platform-independent research on attack surface management and digital risk protection for customers
• Meet the technical requests of corporate customers using our platform and conduct customer meetings
• Report and explain cyber threat intelligence findings generated by the platform to the customer
• Ensure that customer requests are communicated to the relevant units within the company and follow up on the process
• Analyze cyber threat intelligence findings generated by the platform and verify the accuracy of findings from different sources
• Prepare technical content, reports, and blog posts on a requested topic
• Write scripts to automate routine tasks when necessary
• Create an environment and perform verification for customers who request 0-day or critical vulnerabilities

Preferred Qualifications

Basic knowledge of malware

Benefits

• Talented and Experienced Teammates
• Private Health Insurance
• Remote working environment
• SOCRadar Academy E-learning Platform
• Birthday & October Security Awareness Month Day off