Senior Technical Sales Support Specialist

Summary

Join Autoscribe Informatics as a Senior Technical Sales Support Specialist in a full-time remote role. You will configure software demo systems for diverse clients, from small businesses to large pharmaceutical companies. Key responsibilities include gathering requirements, configuring and demonstrating software, acting as a product expert, and ensuring demos align with client needs. You will also manage demo systems, maintain documentation, and participate in technical seminars and user meetings. Training on our software and configuration tools will be provided. A competitive salary and benefits, including private healthcare, are offered.

Requirements

• Good understanding of Relational Databases
• Structured Query Language (SQL)
• SQL Server
• Strong oral and written communication skills
• Strong customer facing skills
• Fast learner
• Full driving license (some travel may be required)

Responsibilities

• Gather requirements, configure and demonstrate, at a detailed level, the Autoscribe software based on customer/prospect requirements
• On-site and off-site demonstrations including software design, customer workshops, presentations, data modelling, technical architecture, technical delivery, report writing, demo training
• Acting as product expert on demonstrations and ensuring the demo created is a match to prospects requirement/industry, making certain these are executed in accordance with internal operating procedures and implementation methodologies
• Understanding and documenting prospects’ functional requirements
• Configuration of the Autoscribe developed software. This includes the use of reporting tools to design the customer specific reports. Extension to other products as needed e.g. LIMSLink
• Validate that the demo systems created work as intended including testing demo systems workflow from start to finish before releasing
• Assist with the management of demo systems
• Maintaining demo documentation
• Attendance at technical seminars and user meetings as required
• Visit to distributor companies for the purposes of demo training and assistance with technical seminars

Preferred Qualifications

• Laboratory experience
• Crystal Reporting

Benefits

• Private healthcare
• Competitive salary