Senior System Administration Consultant

Summary

Join MeridianLink as a Sr. System Administration Consultant and deliver implementation, managed services, training, and billable offerings to clients. You will configure company products, advise on optimal product configuration and process design, and build strong client relationships. Responsibilities include educating clients on MeridianLink software, driving project completion, managing stakeholder communications, and maximizing resource utilization. You will also collect business requirements, implement system changes, utilize department tools, identify and resolve issues, and participate in knowledge sharing and product innovation. This role requires a Bachelor’s degree or equivalent experience, 4-6 years of related experience, proficiency in Microsoft Systems, and excellent communication skills. MeridianLink offers a supportive culture with opportunities for professional growth and a focus on work-life balance.

Requirements

• Ability to assess unusual circumstances and uses sophisticated analytical and problem-solving techniques to identify the cause
• Ability to resolve and assess a wide range of issues in creative ways and suggest variations in approach
• Ability to devise solutions based on limited information and precedent and adapts existing approaches to resolve issues
• Ability to enhance relationships and networks with senior internal/external partners who are not familiar with the subject matter often requires persuasion
• Bachelor’s degree or equivalent work experience
• At least 4-6 years of related experience in loan origination/account origination systems
• Strong proficiency in working with Microsoft Systems
• Teamwork attitude, flexibility, and ability to manage different responsibilities and priorities at the same time
• Effective presentation skills demonstrated by comfort in speaking to groups remotely
• Excellent verbal and written communication skills
• Knowledge of customer service principles and practices
• Strong organization skills and ability to manage multiple projects simultaneously

Responsibilities

• A thorough understanding of MeridianLink’s licensed software and its capabilities to educate and provide best practice recommendations to clients
• Expected to be responsible for client innovation and leadership in developing and implementing initiatives that support clients’ goals and objectives
• Manage internal and external stakeholder communications and expectations through a project cycle with a focus on driving project resources toward project completion while providing the highest level of proactive and responsive client service in response to and in anticipation of client questions and requests
• Expected to adhere to project resources meet expected timelines and organize tasks to maximize productivity and utilization
• Sr. System Administration Consultants will manage Admin Pro clients by collecting business requirements and implementing changes in the MeridianLink Consumer, Opening, and Portal systems
• Expected to organize tasks to maximize productivity and efficient utilization of internal resources and software while adhering to project schedules and effectively meeting timelines
• Responsible for utilizing department-developed tools and methodologies to create final deliverables to be provided to clients on assigned schedules and interface directly with client teams to review results and recommendations using a consultative approach
• Sr. System Administration Consultants will identify potential issues and facilitate sensible resolutions before they become escalation items and communicate product improvements to the customers
• The role will participate in cross-training and professional development with internal team members to assist in identifying and documenting up-sell opportunities for additional MeridianLink products and services
• Expected to participate in the internal processes of knowledge sharing and product/service innovation

Benefits

• Stock options or other equity-based awards
• Insurance coverage (medical, dental, vision, life, and disability)
• Flexible paid time off
• Paid holidays
• 401(k) plan with company match
• Remote work