Senior Consultant

Summary

Join Fenergo as a Senior Consultant and work with clients to implement its CLM software solutions. You will leverage expert-level knowledge of various domains, including Client Lifecycle Management (CLM), Financial Crime Compliance, Credit Risk Assessment, and Financial Markets Regulations. Responsibilities include effective client communication, challenging requirements to align with best practices, issue escalation, providing product demonstrations, managing stakeholder expectations, and supporting pre-sales and sales. You will also play a role in shaping the Functional Delivery Organization, supporting employee development, implementing process improvements, and staying current with industry changes. The role requires a minimum of 5 years of SaaS experience in financial services, 3+ years in Transfer Agency and/or Fund Administrations, and technical knowledge of Transfer Agency activities and regulations. Strong communication, interpersonal, and leadership skills are essential.

Requirements

• Minimum of 5 years’ industry and domain SaaS experience implementing, consulting or managing software projects and working on the vendor side within the financial services industry
• 3 years plus working experience in Transfer Agency and/or Fund Administrations
• Technical knowledge of Transfer Agency activities and associated regulations
• Knowledge of the AML regulatory environment in Ireland
• Strong presentation and communication skills
• Strong interpersonal/leadership skills – ability to shape and lead conversations at all levels
• Excellent written and oral communication skills
• Excellent organisation skills
• Effective listening skills
• Experience offering design solutions
• Experience leading client engagements and leading a team
• Proven track record of developing and growing talent through effective people management
• Degree in Business/Technology or equivalent

Responsibilities

• Communicate effectively with clients and be considered a confident domain and product expert in one or more of the domains listed above
• Challenge clients on requirements to drive out optimum solutions and align with industry best practices, the Fenergo product offering, and the overall implementation strategy
• Foresee and escalate issues in a timely manner, avoiding negative impact on the project success
• Provide comprehensive customer demonstrations on SaaS CLM platform
• Drive internal and external communications aimed at effectively managing stakeholder expectations
• Provide support to pre-sales and sales as needed
• Play a supporting role in shaping the direction of the Functional Delivery Organisation
• Support employee development through line management and becoming an SME in multiple parts of the Fenergo Product and regularly delivering training on these areas
• Implement efficiencies and improvements that drive consistent, repeatable, successful delivery
• Keep up to date with changes in industry and regulatory practices, the product offering and content hub
• Support the Director, Functional Delivery and CCO (Chief Customer Officer), in regional change management efforts
• Cascade global and regional organisational goals and initiatives to the team

Preferred Qualifications

Additional knowledge of Luxembourg and UK regulatory environment would be a distinct advantage

Benefits

• Private healthcare cover
• 23 days annual leave
• 3 company days
• Annual bonus opportunity
• Work From Home set-up allowance
• Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management
• Other competitive company benefits, such as flexible working hours, work from home policy, sports and social committee and much more
• Buddy system for all new starters
• Collaborative working environment
• Extensive training programs, classroom and online, through ‘Fenergo University’
• Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies
• Defined training and role tracking to allow you see and assess your own career development and progress
• Active sports and social club